Experienced Bilingual Customer Support Online Chat Specialist (English + Spanish or Portuguese) for a Mission-Driven Tech Startup – Remote Contract Opportunity

Introduction to blithequark

At blithequark, we are dedicated to creating innovative solutions that bring people closer to their spiritual goals. Our flagship product is a prayer and meditation app that embodies the principles of Christianity and Catholicism, while being inclusive and welcoming to individuals from all walks of life seeking a deeper connection with God. Our mission is rooted in the belief that peace can be found through silence and reflection, as guided by the words of Christ: "Come to me, all you that are weary and are carrying heavy burdens, and I will give you rest" (Mt 11:28). We strive to combine the beauty of spiritual traditions with cutting-edge technology and content, aiming to make a meaningful impact on the lives of our users.

Our Journey So Far

Since our launch in December 2018, we have been blessed with incredible growth and traction. With over 15 million downloads and 250,000 5-star reviews, our app has become a trusted resource for those seeking spiritual guidance and community. Backed by mission-driven investors who share our vision, we are now expanding our team to further our reach and deepen our impact. As a startup, we are agile, innovative, and committed to making a difference. Each member of our team plays a vital role in our success, and we are looking for individuals who are not only skilled but also passionate about our mission.

Job Overview

We are seeking an experienced and bilingual Customer Support Online Chat Specialist to join our team on a contract basis. This is a unique opportunity to work with a dynamic and mission-driven startup, utilizing your language skills in English and either Spanish or Portuguese to support our users worldwide. The position is for 30-40 hours a week over a 4-month contract, with the potential for renewal based on performance. Fluency in additional languages such as Polish, German, French, Italian, or Tagalog is considered a significant plus.

Key Responsibilities

• Provide exceptional customer support through live chat messages on our Intercom platform, addressing user inquiries, resolving issues, and offering information in both English and the chosen secondary language.
• Collect and relay valuable customer feedback to the blithequark team, contributing to the improvement of our products and services.
• Identify potential issues and collaborate with our Development team to ensure timely and effective resolutions.
• Support various Customer Support projects as needed, demonstrating flexibility and a willingness to adapt to the evolving needs of our startup.

Requirements and Qualifications

To excel in this role, you should have:

• A minimum of 3 years of experience in Customer Support or a related field, with a proven track record of providing excellent service and resolving customer issues efficiently.
• Strong fluency in English, with bilingual proficiency in Spanish or Portuguese. Excellent communication skills in both languages are essential for success in this position.
• Familiarity with software tools such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk is highly desirable. While coding knowledge is not required, being technically savvy is crucial for supporting our users effectively.
• A reliably strong internet connection (at least 10 MB/s) and a computer capable of connecting to the web without issues.
• Flexibility to work various shifts, including evenings and weekends, as needed to ensure comprehensive support for our global user base.

What We Offer

By joining blithequark, you will:

• Be part of a mission-driven organization that is making a tangible difference in people's lives, with the opportunity to hear inspiring stories and witness the impact of our work firsthand.
• Contribute to the growth of our team and our product, playing a direct role in shaping the user experience and helping individuals deepen their spiritual practices.
• Receive a competitive compensation package, with the potential for the contract to evolve based on performance and the needs of the company.
• Enjoy the flexibility of a remote contract role, allowing you to work from anywhere in the world and maintain a healthy work-life balance.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Customer Support Online Chat Specialist, you will have the opportunity to learn and master new skills, including:

• Proficiency in our customer messaging platform and other software tools essential for your role.
• Deep understanding of our product and its features, enabling you to provide informed and effective support to our users.
• Strategies for synthesizing customer feedback and contributing to the improvement of our services.
• Techniques for creatively addressing user questions and resolving complex issues.

Work Environment and Culture

Our team at blithequark values collaboration, innovation, and mutual respect. We believe in fostering an environment that is supportive, inclusive, and conducive to growth. As a remote team, we prioritize open communication, regular updates, and team-building activities to ensure everyone feels connected and valued.

Compensation, Perks, and Benefits

We offer a competitive compensation package that reflects the value we place on our team members. While specific details may vary, our benefits and perks are designed to support your well-being, professional development, and work-life balance. These may include, but are not limited to, flexible working hours, opportunities for professional growth, and access to cutting-edge technology and tools.

Conclusion

If you are a motivated and bilingual individual with a passion for customer support and a desire to be part of a mission-driven startup, we invite you to apply for this exciting opportunity. As a Customer Support Online Chat Specialist at blithequark, you will be at the forefront of our user interaction, playing a vital role in shaping their experience and deepening their connection with our product. We look forward to welcoming you to our team and working together to make a meaningful impact in the lives of our users.