[Remote] Communication Specialist, Ethics & Compliance

Note: The job is a remote job and is open to candidates in USA. NAVEX is dedicated to making the world a more ethical and safer place. As a Communication Specialist, you will handle sensitive information related to workplace concerns and provide exceptional customer service while supporting Hotline & Incident Management services. Responsibilities • Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters • Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met • Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details • Hold all reports in strict confidence, both internally and externally • Assist with special projects and other departmental responsibilities as assigned • Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time Skills • Outstanding customer service skills with strong customer and results orientation • The ability to demonstrate emotional resilience. Remaining calm and composed when processing difficult information in distressing situations • Weekend availability is required—applicants must be able to work at least one weekend day per week. • A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload • Minimum typing speed of 35 WPM • The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail • Experience using MS Office and the ability to easily navigate proprietary software applications • An openness to change with the ability to adapt to evolving business needs while leveraging NAVEX’s core values Benefits • Competitive and transparent pay practices • Top-of-the-range wellbeing programs • Brilliant opt-in benefits Company Overview • At NAVEX, we believe a thriving future begins with smart governance, risk and compliance decisions today. It was founded in 1998, and is headquartered in Lake Oswego, Oregon, USA, with a workforce of 1001-5000 employees. Its website is http://www.navexglobal.com. Apply tot his job Apply To this Job