Office Assistant - Telework Hybrid with REAL ID Processing and Customer Support Responsibilities

Join the Workwarp Team: Office Assistant - Telework Hybrid Opportunity

Are you a detail-oriented and organized individual looking for a challenging and rewarding role in a mission-driven environment? Do you have excellent communication skills and the ability to work independently? Workwarp, a leading provider of government services, is seeking an experienced Office Assistant to join our team in a telework hybrid capacity. As an Office Assistant, you will play a critical role in processing REAL ID driver's licenses and identification cards, providing exceptional customer service, and supporting our team's efforts to improve customer experience.

About Workwarp and Our Industry

Workwarp is a dynamic and innovative company operating in the government services sector. Our mission is to deliver high-quality services that exceed customer expectations, while fostering a culture of excellence, integrity, and teamwork. We are committed to creating a work environment that is engaging, challenging, and rewarding for our employees. As a government services provider, we are dedicated to making a positive impact on the lives of citizens and contributing to the betterment of society.

Why Join Our Team?

By joining the Workwarp team, you will have the opportunity to:

• Earn a competitive salary ranging from $3,178.00 to $4,443.00
• Be part of a limited-term position with the potential to extend to 24 months and possible conversion to a permanent role
• Participate in training and development assignments to enhance your skills and career growth
• Enjoy flexible telework options, with part-time remote work available based on unit needs
• Benefit from a comprehensive benefits package, including health, vision, dental, and retirement plans
• Work in a mission-driven environment focused on improving customer experience and making a positive impact

Job Responsibilities

As an Office Assistant - Telework Hybrid, your key responsibilities will include:

• Document Review and Processing: Review electronic submissions of customer documents for REAL ID driver's licenses or identification cards, ensuring accuracy and completeness
• Customer Communication: Provide written communication to customers as needed regarding their submissions, addressing any questions or concerns
• Test Session Review: Review customers' test sessions during the online testing process, ensuring compliance with established procedures
• Document Indexing and Preparation: Index digitized documents and prepare documents for scanning by sorting various departmental documents
• Compliance and Quality Control: Ensure compliance with document handling procedures, including the removal of staples and paper clips

Requirements and Qualifications

To be considered for this role, you must possess the following qualifications:

• Typing Speed: Ability to type at a minimum speed as designated on the Class Specifications
• Typing Certificate: Valid typing certificate confirming ability to meet the minimum typing speed prior to hire
• Background Investigation: Background investigation clearance required before hire
• Authorization to Work: Authorization to work in the United States
• Application: Must submit a completed State Examination/Employment Application (STD. 678) with all required information

Preferred Qualifications

While not required, the following qualifications are preferred:

• Good Attendance and Reliability: A proven track record of good attendance and reliability
• Confidentiality: Ability to handle confidential information with discretion
• Computer Proficiency: Proficiency in operating a personal computer, including Microsoft Office and other productivity software
• Communication Skills: Strong communication skills, both written and verbal
• Teamwork and Independence: Ability to work independently as well as part of a team

What We Offer

At Workwarp, we are committed to creating a work environment that is engaging, challenging, and rewarding for our employees. Our company culture is built on the principles of:

• Excellence: We strive for excellence in everything we do, from delivering high-quality services to providing opportunities for employee growth and development
• Integrity: We conduct ourselves with integrity, honesty, and transparency in all our interactions
• Teamwork: We believe in the power of teamwork and collaboration, and we work together to achieve our goals
• Customer Focus: We are committed to delivering exceptional customer service and meeting the needs of our customers

Career Growth and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. We offer:

• Training and Development: Opportunities for training and development to enhance your skills and career growth
• Mentorship: Access to experienced mentors who can provide guidance and support
• Career Advancement: Opportunities for career advancement and promotion

Work Environment and Company Culture

Our company culture is built on the principles of excellence, integrity, teamwork, and customer focus. We strive to create a work environment that is engaging, challenging, and rewarding for our employees. Our office environment is designed to promote collaboration, creativity, and productivity, with:

• Flexible Work Arrangements: Flexible telework options, with part-time remote work available based on unit needs
• Collaborative Spaces: Collaborative spaces designed to promote teamwork and communication
• Professional Development: Opportunities for professional development and growth

Compensation and Benefits

We offer a comprehensive compensation and benefits package, including:

• Competitive Salary: A competitive salary ranging from $3,178.00 to $4,443.00
• Comprehensive Benefits: A comprehensive benefits package, including health, vision, dental, and retirement plans
• Perks and Benefits: Additional perks and benefits, including flexible telework options and opportunities for professional development

How to Apply

If you are a motivated and detail-oriented individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to:

Don't miss out on this exciting role. We look forward to hearing from you!