Optimized Air Support Specialist in USA
Optimized Air Support Specialist - American Express - USA - work from home job
Company: American Express
Job description: Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Create your journey at Amex GBT!
As a Support Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.
We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!
We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.
What You’ll Do on a Typical Day
First point of contact for ticket requests, refunds, or any issues with airlines
Assist Independent Advisors by speaking directly with airlines
Top Sabre knowledge including exchanges complicated international itineraries pricing & ticketing.
Concierge style assistance for VIP clients.
Proactively research air options and provide faster turnaround on requests
Upgrade Programs (e.g., book specific fare class with option to upgrade and mark up the fare)
Recommend options to shift market share where needed to maximize revenue
Overflow coverage
Timely and aggressive support advocating on advisor’s behalf
Commitment to a high level of customer service for VIP clientele.
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
Ability to handle multiple projects and prioritize tasks
Ability to manage stressful situations and function in a fast-paced, demanding environment
Internet savvy
Excellent verbal and written communication skills
Excellent recent Sabre skills including exchanges, refunds, complicated international itineraries, pricing and ticketing
Sabre skills at least 2 years
Strong service focus and customer orientation for high end VIP travelers
Well-traveled and strong working knowledge of world geography
Proficiency in Microsoft Office suite
Location United States - Virtual Location
The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Optimized Air Support Specialist - American Express - USA - work from home job
Expected salary: $17 - 29 per hour
Location: USA
Optimized Air Support Specialist - American Express - USA - work from home job
Job date: Thu, 31 Aug 2023 06:16:17 GMT
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Optimized Air Support Specialist - American Express - USA - work from home job
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