Sr. Complaints Program Specialist (Perm - Remote or #Hybrid at our Chicago HQ near O'Hare Airport)

In this role, you will be responsible for the the second line oversight of the consumer complaint program. Identify key trends, potential regulatory impacts and drive process improvement through cross-functional collaboration.Responsibilities

• Serve as a subject matter expert for for audits, exams and general business activities.


• Stay updated on regulations to ensure compliance, and develop an understanding of business areas' products, services, operations, third-party relationships and strategic goals.


• Review and investigate complaint trends with potential regulatory impact through various channels such as phone, email, and in-person in a timely manner.


• Collaborate with other departments to address and resolve complex issues including providing feedback to management for process improvements.


• Partner with advisory SMEs to determine the impacts on regulatory changes and UDAAP to align with current regulatory standards and guidelines.


• Provide ad-hoc complaint-related training in addition and enhance reporting to improve the accuracy and timeline of complaints data.


• Develop reporting for the department, cross-functional teams and leaders to ensure accuracy to support decision-making.

• Bachelors Degree - Business or related - Preferred

• 5 years - Compliance/Risk Management/Complaint Management - Minimum

• 7 yeasrs - Compliance or related

• Work from home up to 3 days a week


• Paid parental leave


• Employee discount programs


• Time off including paid personal and sick days


• 11 paid holidays


• Education reimbursement

Apply for the job now!

Apply for this job