Senior Customer Success Manager - (Remote - US)

Job title: Senior Customer Success Manager - (Remote - US) in USA at Jobgether

Company: Jobgether

Job description: Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Senior Customer Success Manager in United States.As a Senior Customer Success Manager, you will be responsible for managing and expanding relationships with high-value enterprise customers, ensuring they receive exceptional value from the solutions provided. Your primary mission will be to drive customer retention, reduce churn, and identify opportunities for cross-selling and upselling within your portfolio. You will collaborate with cross-functional teams to deliver on customer needs, while focusing on growth and long-term customer satisfaction. This role is essential for maintaining strong relationships with key stakeholders and ensuring the continued success of the customers you manage.Accountabilities:

• Manage a portfolio of high-value enterprise accounts, driving expansion and increasing annual recurring revenue (ARR).


• Develop and execute strategic account plans, aligning customer needs with product offerings.


• Lead value-driven conversations with customers, identifying cross-sell and upsell opportunities within the product suite.


• Foster and maintain executive-level relationships, securing long-term customer commitments.


• Drive customer retention and mitigate churn by proactively engaging with customers and using data insights.


• Manage escalations and resolve issues by working with internal teams such as support, product, and engineering.


• Track and report on key success metrics like NRR, ARR, growth, and customer adoption.


• Utilize CRM tools (Salesforce) to manage accounts and make data-driven decisions.

• 5+ years of experience in enterprise customer success, account management, or sales within a SaaS environment.


• Experience with strategic growth planning, account mapping, and driving expansion for enterprise customers.


• Strong knowledge of SaaS metrics (NRR, CLTV) and ability to influence them.


• Proven ability to manage complex customer relationships and drive revenue growth.


• Strong project management skills with the ability to navigate technical requirements.


• Familiarity with partner-led go-to-market models and leveraging partners to support customer success.


• Proficiency with CRM tools such as Salesforce and using analytics to inform strategy.


• Excellent communication skills and ability to work effectively in remote and hybrid environments.


• Bonus: Experience with large enterprise customers in the Atlassian ecosystem or similar platforms.

• Competitive salary and company equity.


• 401(k) matching component.


• Access to the Appfire University learning platform for skills development.


• Flexible PTO with no set number of days required.


• 100% company-paid health insurance, with dental and vision options.


• 24 hours of paid time off for volunteering through Appfire's Corporate Social Responsibility program.


• Mobile phone and internet stipends.


• Flexible Spending Accounts.

Expected salary:

Location: USA

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