Manager, Customer Success (Channel & Enterprise) - (Remote - US)

Job title: Manager, Customer Success (Channel & Enterprise) - (Remote - US) in USA at Jobgether

Company: Jobgether

Job description: JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Manager, Customer Success (Channel & Enterprise) in United States.As a Customer Success Manager (CSM) for Channel and Enterprise, you will lead a team dedicated to supporting the most strategic customer accounts. This hands-on leadership role requires you to not only manage and mentor your team but also actively drive customer success by creating scalable processes, collaborating cross-functionally, and ensuring that customer needs are met efficiently. You'll focus on building relationships with both customers and channel partners to ensure the highest level of customer satisfaction and continued growth.Accountabilities:

• Lead, coach, and mentor a team of CSMs focused on strategic enterprise accounts and channel teams.


• Drive customer success strategies that deliver measurable outcomes, including adoption, retention, and expansion.


• Support customer engagement by handling escalations and maintaining strong executive relationships to ensure customer satisfaction.


• Build and implement scalable customer success processes, tools, and playbooks to ensure a high-impact, consistent customer experience.


• Work cross-functionally with Channel, Product, and Marketing teams to drive a unified customer strategy.


• Use data-driven insights to monitor KPIs and customer health metrics, optimizing strategies to drive better customer outcomes.

• Extensive experience working within the Channel ecosystem, especially with or through a partner ecosystem, ideally in the Atlassian or similar environments.


• Proven track record of building and scaling a Customer Success team in a high-growth SaaS setting.


• Strong ability to develop and execute customer success playbooks that drive retention, satisfaction, and expansion, while managing channel relationships.


• Data-driven mindset, with proficiency in leveraging analytics to inform decisions and optimize processes.


• Demonstrated leadership in coaching, mentoring, and developing a high-performing global team.


• Familiarity with technical migrations, including Cloud and version migrations, is a plus.


• Excellent communication skills and ability to work cross-functionally in remote or hybrid environments.

• Competitive salary and equity options.


• 401(k) matching component.


• Flexible PTO policy with no set number of days to take off.


• 100% company-paid health insurance, including dental and vision.


• Paid time off for volunteering through the Appfire Town Corporate Social Responsibility (CSR) Program.


• Mobile phone and internet stipend.


• Access to learning platforms such as Appfire University and O'Reilly for skills development.


• Remote-first work environment with flexible working hours.

Expected salary:

Location: USA

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