Automotive Customer Service Representative
Job title: Automotive Customer Service Representative in Melbourne, FL at Percepta
Company: Percepta
Job description: At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.What You’ll Be DoingThe Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customer's purchasing decision. The primary customer contact channels are phone, email, and chat. In this role, you will assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance. The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases.During a Typical Day, You’ll
- Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal
- Effectively utilize multiple systems in providing prompt, courteous, and accurate information
- Resolve complex interactions using the appropriate escalation process
- Use appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concerns
- Follow up with the customer when needed, utilizing phone and/or email
- Participate in daily information exchanges to remain knowledgeable of processes and procedures
- Support and advocate for consumer sales and product inquiries
- Assist in the formulation of problem-solving techniques for newly discovered issues
- Maintain exceptional product knowledge as it relates to program support
- Handle additional projects and assignments as directed
- Perform additional duties as assigned
- High school diploma (required); some college or vocational training preferred
- Strong problem-solving and troubleshooting experience
- Sales Experience (required)
- An automotive background is preferred
- Parts/Service Advisor experience is preferred
- Solid typing skills (30 WPM with 80%) and experience using CRM software
- Must be fluent in English (written and verbal)
- Exceptional communication skills
- Ability to document reference materials
- Strong computer and Internet skills
- Strong Customer Service skills
- Ability to navigate for customers who are having difficulty locating parts
- Ability to advise and educate customers in a way they can understand
- Possess patience when locating parts or catalog items for non-technical customers
- Ability to learn quickly and eagerness to learn new problem-solving techniques
- Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment
- Ability to work with minimum supervision, multi-task, problem-solve, and prioritize
- Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals
- Successful completion of our written skills assessment is required
- Starting pay rate of $15.00 per hour
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Award-winning Employee Rewards Program (Perci Perks)
- Culture of Service – to be treated like you are the customer from day one
- Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions
- Respect – a team that is accountable, dependable, and gives you their full attention
- Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
- Career Growth – lots of learning opportunities for aspiring minds
- Diversity – be a part of our growing, diverse, and community-minded organization that is all about having fun!
- Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Expected salary: $15 per hour
Location: Melbourne, FL
Apply for the job now!
[ad_2]
Apply for this job