Customer Service and Sales Representative

Job title: Customer Service and Sales Representative in Everett, MA at Rustman Agency

Company: Rustman Agency

Job description: About the Role

We are seeking a motivated and personable Customer Service and Sales Representative to join our growing team. In this role, you will support and guide clients through product education, personalized solutions, and consistent service. You’ll be a key part of the customer journey, helping people make informed decisions while building long-term relationships.This position is ideal for someone who is proactive, people-focused, and comfortable working in a fast-paced environment where every conversation matters.Responsibilities

Communicate with customers via phone, email, and chat with professionalism and care

Understand client needs and recommend appropriate product or service solutions

Educate clients on offerings and identify opportunities to upsell when appropriate

Manage follow-ups and build strong, long-term customer relationships

Use CRM tools to track interactions, organize tasks, and maintain accurate records

Work collaboratively with your team to share ideas and improve service strategiesQualifications

Experience in customer service, sales, or a client-facing role is helpful but not required

Strong verbal and written communication skills

Ability to manage multiple interactions with clarity and professionalism

Comfortable learning new tools and using CRM systems

Self-motivated, organized, and adaptable

Reliable internet connection and a quiet workspace if working remotelyWhat We Offer

Flexible work schedule and remote opportunities

Comprehensive training and ongoing mentorship

Supportive team environment with a strong culture of collaboration

Growth opportunities based on performance

Recognition, incentives, and a role that makes a real differenceIf you are ready to turn conversations into impact and build a career where your voice matters, we encourage you to apply today.

Expected salary:

Location: Everett, MA

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