English Content Moderator

Customer Service/SupportTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Paid Training* Full Benefits (Medical, Dental, Vision, 401k and more)* We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!* Review content to determine community guidelines are met while upholding a high standard of accuracy and quality* Participate in frequent refresher training to always implement correct policies* Comply with the performance indicators or parameters defined by the specific client's operation* Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client* Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality* Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information* Participate in continuous training programs established by the company for optimal development in the role* Able to moderate traumatic, sensitive and potentially offensive content* Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements* Remain up to date on key workflow changes, operational guidelines, policy updates and Community StandardsBilingual Portuguese and English, both spoken and written.* Experience navigating internet websites including social media, commercial websites, etc.* Strong emotional intelligence and resilience* Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material* Ability to be flexible in order to meet changing business needs (days off/hours)* Availability to work various shifts* Experienced with Windows operating systems* Strong computer skills with ability to use multiple windows and/or programs at the same time* High School Graduate or GED or higher (proof required to be provided)* 6 months Customer service experience preferred* It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

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