Social Media Content Moderator- Bilingual Spanish/English- Work on Site-Port St Lucie Florida

Company Description

Jobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Teleperformance USA

Job Description

Category : Customer Service/Support

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include
• Competitive Wages ($20.00/hour for Bilingual Spanish/English)
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Employee wellness and engagement programs
• A fun, casual work environment
• PTO
• Schedule flexibility, hours of operation are 24/7

Your Impact

Our Social Media Content Moderators are a very important part of our family. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.

If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!
• Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
• Participate in frequent refresher training to always implement correct policies
• Comply with the performance indicators or parameters defined by the specific client's operation
• Review, classify and/or eliminate highly sensitive or violent content, uploaded by users, according to the parameters defined by the client
• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
• Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
• Participate in continuous training programs established by the company for optimal development in the role
• Comply with all the orders, instructions, procedures related and complementary to the role
• Able to moderate traumatic, sensitive and potentially offensive or violent content
• Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
• Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
• Ability to WORK ON SITE at Port St. Lucie Florida ( not a work from home position)
• Fluent Bilingual in Spanish/English
• Experience navigating internet websites including social media, commercial websites, etc.
• Strong spelling, grammar, and reading skills
• Strong emotional intelligence and resilience
• Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
• Attention to detail
• Ability to be flexible in order to meet changing business needs (days off/hours)
• Logical problem-solving skills
• Availability to work various shifts
• Experienced with Windows operating systems
• Strong computer skills with ability to use multiple windows and/or programs at the same time
• Ability to type 25 wpm
• Over 18 years of age
• High School Graduate or GED or higher (proof required to be provided)
• Predictable and reliable attendance

What We Prefer
• Experience in reviewing/monitoring social media
• Consistent work history
• Proven oral & written communication skills

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

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