Live Chat Agent ( Remote / WFH )
We are seeking a dedicated Live Chat Agent to join our dynamic team and provide exceptional customer service through real-time chat interactions. As a Live Chat Agent, you will play a vital role in our customer support strategy, ensuring that inquiries are appropriately addressed and resolved in a timely manner. Your proficiency in written communication and your ability to empathize with customers will be essential in delivering a positive experience. In this position, you will engage with customers to assist them with inquiries related to our products and services, troubleshoot issues, and provide guidance in navigating our platforms. We emphasize a team-oriented environment where feedback is encouraged, and career advancement opportunities abound. If you possess strong multitasking skills and can thrive under pressure while maintaining a warm and professional demeanor, we would love to hear from you. Contributing to our commitment to customer satisfaction, the ideal candidate will be resourceful and proactive in resolving issues, with a passion for helping others. Join us in making every interaction count and elevating our service standards to the next level!
Responsibilities
Respond to customer inquiries via live chat in a professional and friendly manner
Provide accurate information and solutions to customer problems
Document customer interactions and maintain detailed records
Assist customers in navigating our website and placing orders
Handle customer complaints effectively and escalate when necessary
Work collaboratively with team members to improve response times and service
Stay updated on product knowledge, company policies, and procedures
Requirements
Proven experience in customer service or related fields
Excellent written communication skills with a focus on clarity and professionalism
Strong multitasking skills in a fast-paced environment
Ability to work independently as well as part of a team
Familiarity with live chat software and customer support platforms
Problem-solving skills with an emphasis on customer satisfaction
Availability to work flexible hours, including nights and weekends
PAY RATE: $19.21 - $31.42 Hourly
Proven experience in customer service or related fields
Excellent written communication skills with a focus on clarity and professionalism
Strong multitasking skills in a fast-paced environment
Ability to work independently as well as part of a team
Familiarity with live chat software and customer support platforms
Problem-solving skills with an emphasis on customer satisfaction
Availability to work flexible hours, including nights and weekends
Benefits:
Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays.
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