Technical Analyst Sr
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Role Description
You will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings.
The software developer is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes:
Support of existing CRM and Marketing tools
Evaluation and development of new solutions based on specific business requirements
Rotating on-call support for SalesForce.com and Marketo applications
Key Accountabilities:
Architect, develop, and maintain system integrations with Salesforce using a variety of APIs
Act as the Lead Developer on all assigned projects
Assist with coordinating the activity of the developers involved to meet project milestones and deliverable dates
Write and optimize backend code, primarily in Apex, to extend Salesforce functionalities
Develop and configure event management tool (Marketo)
Collaborate with stakeholders to ensure integration solutions are scalable and meet business requirements
Provide technical support for integrated systems, troubleshooting issues and ensuring smooth data flow
Support Marketo-related initiatives, especially concerning smart campaigns, webhooks, and administration
Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient, and error-free implementation
Participate in planning and execution of CRM and Events Management tools upgrades and migrations
Proactively promote enhancements to departmental processes, technical and business solutions
Qualifications
8+ years of Software Development experience with a focus on 4+ years of Salesforce platform
Strong knowledge of front-end (LWC), back-end development (Apex) and integration services via API
Familiarity with data governance and security best practices
Experience developing in Java, experience with Web Services Development
Solid experience with the full life cycle of software development
Strong leadership skills
Detail oriented, with strong analytical skills
Customer service oriented
Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users
Self-starter with strong teamwork culture
Requirements
Hands-on experience with Marketo, especially concerning smart campaigns, webhooks, and administration
Experience with Salesforce Service Cloud development
Experience with Salesforce Financial Cloud development
Development experience with REST Web Services
Development experience in Mutual Funds/investment industry
Education
University degree, preferably in Computer Science, or equivalent work experience
Salesforce Certification – Salesforce Certified Platform Developer I or II preferred
Benefits
Flexible working arrangements - 100% remote, hybrid, and in office options
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
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