Remote Customer Service Coordinator - Houston
Employer Industry: Automotive Retail
Why Consider This Job Opportunity...
Salary up to $15 per hour plus overtime
Monthly Performance Bonus up to $950
Technology Allowance of $80 per month
Various Employment Referral Bonuses ranging from $300 to $800
Annual Reviews and performance-based Pay Increases
Employee discounts on vehicle Purchase, Maintenance, Repair, and Restoration
What To Expect (Job Responsibilities)
Answer 100 or more inbound customer calls per day
Schedule 50 or more service appointments per day for customers
Respond to Vehicle Status, Service Pricing, Warranty, and other inquiries
Direct non-service appointment calls to the appropriate personnel
Utilize multiple computer programs for dealership information and customer profiles
What Is Required (Qualifications)
Available to work Monday - Friday with various shifts
Must live in the greater Houston metropolitan area
Minimum of 6 months recent customer service experience
High-speed internet connection and quiet home office
Ability to troubleshoot technical issues with various devices
How To Stand Out (Preferred Qualifications)
Excellent verbal & written communication skills
Bilingual fluency in English and Spanish
Familiarity with automotive terminology and components
Excellent customer service and complaint resolution abilities
Advanced knowledge of Google, YouTube, and other web search tools
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