Experienced Strategic Customer Success Engineer for Enterprise Software Solutions and Technical Account Management

Introduction to blithequark

blithequark is a pioneering force in the fraud detection space, empowering developers to combat online fraud at its core. With a strong focus on open-source development, our flagship project has garnered significant attention and support within the developer community. As a globally dispersed, 100% remote company, we pride ourselves on our collaborative and dynamic work environment. Our commitment to innovation and customer satisfaction has earned us the backing of prestigious investors, and we continue to grow and expand our reach.

About the Role

We are seeking an exceptional Strategic Customer Success Engineer to join our team at blithequark. As a technical point of contact for our enterprise customers, you will play a vital role in ensuring they derive maximum value from our products and services. Your expertise will be instrumental in delivering tailored solutions that meet the unique needs of our most strategic clients. By collaborating closely with our Customer Success Managers, Sales, Product, and Engineer teams, you will drive successful product adoption and contribute to the long-term success of our customers and our company.

Key Responsibilities

• Technical Expertise: Serve as the primary technical resource for our largest customers, providing expert guidance on the deployment, integration, and optimization of our products.
• Customer Onboarding: Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals.
• Ongoing Support: Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively.
• Customer Advocacy: Act as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction.
• Product Adoption: Partner with clients to align blithequark’s roadmap with their priorities while driving broader adoption of our capabilities. Capture feedback on performance and feature needs, collaborating with product and engineering teams to shape direction and deliver long-term impact for both sides.
• Relationship Management: Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts, driving thought leadership and acting as a trusted advisor and strategic partner.
• Reporting: Monitor and analyze customer health metrics and usage data, leveraging visualization tools to distill insights. Create reports that highlight trends, risks, and opportunities, and translate findings into actionable recommendations that help clients and internal teams achieve their goals.

Essential Qualifications

• Experience: 5+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts.
• Location: Remote, with a preference for candidates located in the Pacific Time Zone, particularly in the San Francisco Bay area.
• Technical Skills:
  • Strong hands-on JavaScript experience in a professional environment, especially in debugging or building integrations.
  • Experience working with RESTful APIs and other web services.
  • Strong SQL skills; PostgreSQL experience preferred, as it is regularly used to debug issues and surface insights into customer usage and integration behavior.
  • Familiarity with software development lifecycles and modern API architectures.
  • Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred.
  • Bonus: experience deploying serverless functions or working with cloud platforms like Cloudflare Workers or AWS Lambda, especially in the context of API integrations.
• Problem-Solving: Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues independently.
• Communication: Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.
• Adaptability: Track record of thriving in highly ambiguous, fast-paced environments.
• Customer Focus: Demonstrated ability to understand customer needs and deliver solutions that drive success.
• Collaboration: Proven ability to work cross-functionally with sales, product, and engineering teams to achieve common goals.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field is preferred.

Preferred Qualifications

• Previous experience working with enterprise software solutions and technical account management.
• Familiarity with cloud-based technologies and serverless architectures.
• Experience with data analysis and visualization tools.
• Strong understanding of software development methodologies and version control systems.
• Certifications or training in customer success, sales, or engineering are a plus.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Strategic Customer Success Engineer, you will have the opportunity to work with a talented team of professionals, learn from their experiences, and share your own expertise. Our company offers a range of training and development programs, including workshops, webinars, and conferences, to help you enhance your skills and stay up-to-date with the latest industry trends. We also provide a platform for career advancement, with opportunities to move into leadership roles or explore different areas of the company.

Work Environment and Company Culture

blithequark is a remote-first company, which means you will have the flexibility to work from anywhere in the world. We believe in creating a work environment that is inclusive, diverse, and supportive, where everyone feels valued and empowered to contribute. Our company culture is built on the principles of transparency, open communication, and collaboration. We encourage our employees to share their ideas, provide feedback, and participate in decision-making processes. We also prioritize work-life balance, offering flexible working hours, generous paid time off, and access to wellness programs.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary range of $150,000 - $170,000 per year, depending on experience and location. We also provide a range of benefits, including health insurance, retirement plans, and stock options. Our employees enjoy access to the latest technologies, tools, and software, as well as opportunities for professional development and growth. We also offer a range of perks, including flexible working hours, remote work options, and a generous paid time off policy.

Conclusion

If you are a motivated and experienced Strategic Customer Success Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a member of our team, you will have the chance to work with a talented group of professionals, contribute to the growth and success of our company, and develop your skills and expertise in a dynamic and supportive environment. Don’t miss out on this opportunity to join a leading company in the fraud detection space and take your career to the next level. Apply now and become a part of the blithequark team!