**Experienced Customer Service Support Representative – Specialty Testing Billing (REMOTE)**

Are you passionate about delivering exceptional customer service and making a difference in people's lives? Do you thrive in a fast-paced environment and enjoy working with diverse stakeholders? If so, we invite you to join our team at blithequark as a Customer Service Support Representative in our Specialty Testing Billing department. As a key member of our remote team, you will play a vital role in providing top-notch support to patients, clients, and healthcare professionals, ensuring seamless communication and resolving complex billing inquiries. **About blithequark** At blithequark, we are committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team is dedicated to solving some of today's biggest health challenges around the world. As a valued member of our team, you will be inspired to discover more, develop new skills, and pursue career-building opportunities. Together, let's embrace possibilities and change lives! **Job Summary** We are seeking an experienced Customer Service Support Representative to join our Specialty Testing Billing team. As a remote employee, you will work from the comfort of your own home, interacting with patients, clients, and healthcare professionals to resolve billing inquiries, provide insurance coverage information, and facilitate payment options. Your exceptional communication skills, attention to detail, and ability to navigate complex systems will make you an invaluable asset to our team. **Responsibilities** As a Customer Service Support Representative in our Specialty Testing Billing department, your key responsibilities will include: * Handling high call volumes (approximately 75 calls per day) from patients, doctor's offices, and private insurance carriers * Researching and communicating complex information in a clear and concise manner * Navigating and working on multiple systems/websites simultaneously * Providing assistance to clients and patients regarding insurance coverage, financial responsibilities, and billing inquiries * Collaborating with other departments to resolve reimbursement opportunities * Receiving and processing credit card payments over the phone, adhering to PCI compliance protocols * Initiating payment plans for patients with outstanding balances * Documenting telephone conversations clearly and accurately in the respective systems * Updating and maintaining records in the billing system, including reviewing accounts, payment collections, and case notes * Maintaining patient confidentiality and adhering to HIPAA guidelines and regulations * Assisting with other duties as assigned **Qualifications** To be successful in this role, you will need: * An Associate's degree with at least 1+ year of prior relevant work experience or a High School diploma/GED equivalent with at least 3+ years of relevant work experience * Prior healthcare experience is strongly preferred, with a strong preference given to professional medical billing and collection practices * Ability to interpret and apply understanding of insurance explanation of benefits (EOB) strongly preferred * Previous customer service experience handling high call volumes is strongly preferred * Medicare/Medicaid billing experience is preferred * Knowledge of CPT and ICD10 codes is strongly preferred * Experience with Laboratory Billing and Laboratory Information System (LIS) is preferred * Working knowledge of prior authorization is preferred * Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes is preferred * XIFIN experience is preferred * Bilingual in English and Spanish is preferred **Desired Skills** In addition to the qualifications listed above, we are looking for candidates with: * Excellent verbal and written communication skills * Ability to follow established program protocols and procedures * Ability to review large amounts of data for accuracy * Must be organized and detail-oriented * Computer proficiency in MS Windows, MS Office, and database experience **Physical Requirements** As a remote employee, you will need to work in a home office setting with: * Prolonged periods of sitting at a desk and working on a computer **Remote Technical Requirements** To ensure a seamless remote work experience, you will need: * Internet speed of at least 50 megabytes per second * Ability to connect equipment to a router/modem with an Ethernet cord * Equipment cannot be connected through Wi-Fi or satellite internet **Benefits** As a valued member of our team, you will be eligible for comprehensive benefits, including: * Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan * Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only **Equal Opportunity Employer** blithequark is proud to be an Equal Opportunity Employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. **How to Apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at [email protected]. For more information about how we collect and store your personal data, please see our Privacy Statement. Apply to this job by clicking on the link below: Apply To this Job **Application Window Closes: 8/19/2025** Don't miss this opportunity to join our team at blithequark and make a difference in people's lives. Apply today! Apply for this job