Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experiences in a Fast-Paced Retail Environment at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing our customers with a distinctive and delightful shopping experience. As a leader in the retail industry, we strive to make a positive impact on the lives of our customers, patients, and communities. Our pharmacy team plays a vital role in delivering exceptional patient experiences, and we are seeking an experienced Pharmacy Customer Service Associate to join our team. If you are passionate about delivering outstanding customer service, have a strong work ethic, and are committed to making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

Job Summary

The Pharmacy Customer Service Associate is responsible for delivering a distinctive and delightful customer experience, modeling and sharing customer service best practices with all team members, and providing customers with courteous, fair, friendly, and efficient checkout service. This role will also assist the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.

Key Responsibilities

• Registers sales on assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service
• Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engages customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Recommends items for sale to customers and recommends trade-up and/or companion items
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested, and processes voids, returns, rain checks, refunds, and exchanges as needed
• Takes customer to OTC aisle when possible to assist in locating products and keeps counters and shelves clean and well merchandised
• Takes inventory and maintains records, checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information and ensuring information is entered correctly
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Assists pharmacists in scheduling and maintaining workflow, reports prescription errors to pharmacist on duty, and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program

Essential Qualifications

To be successful in this role, you must be fluent in reading, writing, and speaking English, have a willingness to work a flexible schedule, including evenings and weekend hours, and be able to earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.

Preferred Qualifications

• Six months of experience in a retail environment
• Prior work experience with blithequark
• Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Good computer skills
• Knowledge of store inventory control
• PTCB certification

Skill and Competencies

The ideal candidate will have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong attention to detail. You must also be able to maintain confidentiality, work effectively in a team environment, and be committed to delivering exceptional customer service.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Pharmacy Customer Service Associate, you will have the opportunity to develop your skills and knowledge in pharmacy operations, customer service, and patient care. You will also have access to training and development programs, including PTCB certification, to help you advance your career.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and patient care. We are a team-oriented organization that values diversity, inclusion, and respect for all employees. We offer a positive and supportive work environment, with opportunities for growth and development, and a comprehensive benefits package.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a comprehensive benefits package, paid time off, and opportunities for career advancement. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and a discount on store purchases.

Conclusion

If you are passionate about delivering exceptional customer service, have a strong work ethic, and are committed to making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at blithequark, you will have the opportunity to develop your skills and knowledge, advance your career, and be part of a team that is dedicated to delivering exceptional patient experiences. Apply today to join our team and start your career at blithequark!