Experienced Customer Support Representative – Real Estate Technology and Resware Expertise for Enhanced Customer Experience

Welcome to blithequark

At blithequark, we've revolutionized the B2B real estate technology landscape by creating a seamless, secure, and enjoyable home buying and selling experience. Our innovative SMB and Enterprise products have unified users from across the real estate ecosystem, including homebuyers and sellers, lenders, title and escrow agents, and real estate agents, onto a single shared digital closing platform. This platform provides unparalleled clarity and transparency to real estate transactions, with millions of consumers utilizing our technology to close on homes every year through our business customers nationwide.

About the Role

As blithequark embarks on its next phase of growth, we're seeking a highly skilled Customer Support Representative – Resware to fuel our continued success and deliver exceptional value to our customers. The ideal candidate will be passionate about providing top-notch support for our robust, yet customizable Resware product, ensuring our customers can operate our software efficiently while respecting their time and unique needs. If you're obsessed with problem-solving, efficient issue resolution, and educating customers, we want to hear from you. As a natural empathizer, you understand the inherent stress in the title and escrow business and are committed to assisting our customers with their support issues in a positive, energetic, and timely manner.

Key Responsibilities

• Deliver timely and highly satisfactory customer service, including identifying issues, recommending solutions, and offering workarounds, upgrades, or patch releases for problems impacting customer operations
• Collaborate with our technical support and engineering teams to assist with testing and troubleshooting issues, translating customer needs into actionable insights
• Provide focused training on the proper and recommended use of our software to address customer inquiries and issues, ensuring seamless adoption and utilization
• Foster a work environment that promotes pride, personal growth, and a sense of belonging to a winning team
• Maintain high productivity and quality standards, ensuring exceptional customer experiences and continuous improvement
• Exercise responsible stewardship of sensitive customer information, adhering to the highest standards of data protection and confidentiality

Ideal Candidate Profile

• Direct experience in the real estate, title, and escrow business, with a deep understanding of industry challenges and opportunities
• 1 to 2 years of industry experience, with a proven track record of delivering exceptional customer support and service
• Excellent organization and interpersonal skills, with the ability to work effectively with diverse stakeholders, including customers, technical teams, and executives
• Outstanding verbal and written communication skills, with the capacity to articulate complex technical concepts in a clear, concise manner
• Strong software skills, with the ability to quickly learn and adapt to new technologies and platforms
• Customer service and support experience via phone and email, with a strong emphasis on empathy, active listening, and issue resolution
• Ability to work with all levels of customers, including end-users, management, and executives, providing tailored support and solutions to meet their unique needs

Why blithequark?

blithequark is a dynamic, mission-driven organization comprised of incredibly bright and passionate individuals who are dedicated to using technology to solve real-world problems. We're committed to providing our team members with the support, resources, and opportunities they need to excel in their roles and grow professionally. Our benefits package is designed to promote overall well-being, including comprehensive health plans, a 401k program, commuter benefits, and a flexible time-off policy. We prioritize family and personal well-being through professional development, parental leave, and a range of internal virtual events to keep our team connected and engaged.

Our Culture and Values

We believe that diverse perspectives and backgrounds are essential to building great technology and cultivating an environment where everyone feels valued, respected, and empowered to contribute. blithequark is proud to be an equal-opportunity workplace, welcoming applicants from all backgrounds, regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status. By joining our team, you'll become part of a vibrant, inclusive community that is shaping the future of real estate technology.

What We Offer

In addition to a competitive salary and comprehensive benefits package, we offer a range of perks and benefits, including:

• Professional development opportunities to help you grow and advance in your career
• A flexible, remote work environment that allows you to work from anywhere and maintain a healthy work-life balance
• Access to cutting-edge technologies and tools to help you deliver exceptional customer support and service
• A dynamic, supportive team environment that fosters collaboration, creativity, and innovation
• Recognition and rewards for outstanding performance and contributions to our mission and values

Conclusion

If you're a motivated, customer-focused individual with a passion for real estate technology and a drive to deliver exceptional support and service, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Support Representative – Resware, you'll play a critical role in shaping the customer experience, driving business growth, and contributing to the success of our organization. Don't miss this chance to be part of a dynamic, mission-driven team that is revolutionizing the real estate technology landscape. Apply now and take the first step towards an exciting, rewarding career with blithequark!