**Experienced Part-Time Remote Customer Service Representative - Emergency Roadside Service**

Join the dynamic team at blithequark, a leading provider of membership, travel, insurance, and financial services to millions of members and customers across the country. As a Part-Time Remote Customer Service Representative - Emergency Roadside Service, you will play a vital role in delivering exceptional customer experiences and helping our members navigate life's journey through insurance, travel, financial services, and roadside assistance. **Job Type:** * Part-time * Hourly * Remote work arrangement **Primary Duties and Responsibilities:** * Respond to member/customer requests for emergency road service in a call center environment, providing timely and effective solutions to get members back on the road. * Obtain information regarding type of service required, including vehicle location, type of problem, and other relevant details. * Provide basic information regarding Emergency Road Service benefits in accordance with the Customer Interaction Model. * Perform geographical location spotting to determine potential service providers and communicate with contractors to provide information regarding member location, vehicle, type of problem, etc. * Enter data into the D2000 database and document all relevant details. * Notify members of estimated time of arrival and name of contractor, and communicate with contractors if service is not provided within specified time period. * Recognize, promote, and process membership sales opportunities. * Verify completed status of calls and close out on system. **You Can Make a Difference by:** * Providing superior customer service during every member interaction. * Responding to a high volume of emergency road service requests in a call center environment. * Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road. * Analyzing member accounts to determine additional products and services that benefit the member. * Exceeding performance metrics by following the detailed call intake process and efficiently working through calls in a timely fashion. **To Prepare You for This Exciting Opportunity, We Offer:** * Full-time paid Training beginning Thursday, March 20th, 2025. * Hours during Virtual Training Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am - 5:30 pm CST. * Part-time Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides). * Voluntary overtime opportunities. **As a Reward for Your Passion and Commitment, We Offer:** * Remote Customer Service Representative will earn $19.00 per hour with shift premium for evening periods and weekends. * Performance-based incentives. * $250 Perfect Attendance bonus after 90-days of incident-free attendance. * Bi-lingual a plus - Subsidy for bilingual skills (Must be fluent in Spanish and English). * Excellent and comprehensive benefits packages, including: + 401k Match + Medical + Dental + Vision + PTO + Paid Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary AAA membership + Employee Referral Bonus + Employee recognition program **Required Qualifications:** * High school diploma or equivalent. * Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing blithequark products. * 6 months of Customer Service Experience. * Providing customers service in a professional manner and de-escalating situations. * Accurately inputting information into various fields using a PC keyboard. * Navigating through a PC and/or automated processing system. * Reading and comprehending various Customer Care service tools (manuals, work models, etc.). * Performing mathematical calculations including adding, subtracting, percentages, etc. **Knowledge and Skills:** * Telephone etiquette. * Basic Computer skills. * Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications, and more. Ability to toggle back and forth between applications. * North American geographical relationships. * Road condition reporting terminology. * Strong communication skills demonstrated through the effective use of the Customer Interaction Model. * Strong interpersonal skills. * Strong written communications skills needed to respond in a professional manner to member/customer inquiries. * Effective listening skills. * Accurately enter information on a personal computer. * Identify and resolve customer service issues/requests or transfer to appropriate customer advocate. * Represent the Customer Care Department in a professional and positive manner. * Maintain accurate records. * Understand, read, and reconcile payment history. * Read maps and use travel-related tools (i.e., directional cues). **Preferred Qualifications:** * College-level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses. * Experience in: + Call center environment - minimum 6 months. + Remote work. + Customer service environment. + Promoting blithequark products and services. + Identifying and responding to customer needs through cross-selling and up-selling products. **Work Environment:** * Works in a temperature-controlled office environment. * Irregular hours to include various shifts, weekends, and/or holidays. **Who We Are:** Become a part of something bigger. blithequark provides membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. blithequark belongs to the national AAA federation and is the second-largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, blithequark continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! blithequark prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about blithequark, visit www.aaa.com. **Important Note:** blithequark's Compensation philosophy is to provide a market-competitive structure of fair, equitable, and performance-based pay to attract and retain excellent talent that will enable blithequark to meet its short and long-term goals. blithequark utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which blithequark operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. blithequark, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Regular and reliable attendance is essential for the function of this job. blithequark is committed to providing a safe workplace. Every applicant offered employment within blithequark will be required to consent to a background and drug screen based on the requirements of the position. Apply Job! Apply for this job