Experienced Customer Service and Sales Call Center Representative – Hybrid Role for Delivering Exceptional Customer Experiences and Driving Business Growth

Introduction to blithequark

At blithequark, we are pioneers in making connections and have been innovating for nearly 150 years. Our company has a rich history, dating back to the invention of the telephone by Alexander Graham Bell. Since then, we have continued to push the boundaries of technology, bringing families, communities, and businesses together with the products and services they need to thrive every day. As a global leader in communications and technology, we are committed to redefining customer service and creating meaningful connections with each customer.

Job Overview

We are seeking an experienced Customer Service and Sales Call Center Representative to join our team in Orlando, FL. As a hybrid role, you will work in our center 3-4 days a week and remotely from home 1-2 days a week. This is an exciting opportunity to be the voice of blithequark, creating personalized and timely solutions to effectively service customers and retain their business. You will play a crucial role in sustaining customer relationships, leveraging solution-based retention strategies to address customer needs and reintroduce the value and benefits of our products and services.

Key Responsibilities

• Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities
• Right-fit customers with the latest technology, services, and offers, simplifying the explanation of customer bills, rate plans, and features of blithequark's products and services
• Work in a fast-paced environment, handling a high volume of calls, chats, emails, or other types of customer interactions, using multiple tools and systems to resolve various service, billing, and payment inquiries
• Maintain customer records, perform basic troubleshooting, and engage Tier 3 support to resolve customer-impacting issues that span multiple networks, such as Internet, voice, and data services
• Meet monthly retention goals and foster customer loyalty while delivering an exceptional customer experience

Essential Qualifications

• Call center or customer service experience, with flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Ability to work in a hybrid environment, with 3-4 days in the center and 1-2 days remotely from home
• Verified internet service, secure, reliable, and dedicated high-speed internet, and an established dedicated work area that meets blithequark's WFH standards
• Strong problem-solving and communication skills, with the ability to simplify complex information and provide personalized solutions to customers

Preferred Qualifications

• Experience in customer retention, sales, or account management, with a proven track record of meeting or exceeding sales goals
• Knowledge of blithequark's products and services, including wireless, internet, and TV services
• Ability to work in a fast-paced environment, with a high volume of customer interactions, and adapt to changing situations and priorities
• Strong technical skills, with the ability to troubleshoot and resolve technical issues, and navigate multiple systems and tools

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service and Sales Call Center Representative, you will have access to paid training and additional resources to support your success in your new role. You will also have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

Skills and Competencies

• Strong communication and interpersonal skills, with the ability to build rapport with customers and provide personalized solutions
• Ability to work in a team environment, with a focus on collaboration and mutual support
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex issues
• Ability to adapt to changing situations and priorities, with a focus on flexibility and resilience

Work Environment and Company Culture

At blithequark, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. We offer a range of benefits and perks, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, and employee discounts on our products and services. We also offer extensive employee wellness programs, employee assistance programs, and supplemental benefit programs.

Compensation and Benefits

We offer a competitive salary and benefits package, with a starting hourly rate of $18.31 and up to $36,000 in commissions yearly. We also offer a range of benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, and employee discounts on our products and services.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service and Sales Call Center Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while also growing and developing your skills and career. Don't miss out on this opportunity to join our team and be part of a company that is shaping the future of communications and technology.

Apply now to become a part of the blithequark team and start your journey to a rewarding and challenging career. We look forward to hearing from you!