Experienced Customer Service Representative – Full Time Work from Home Opportunity with blithequark
Introduction to blithequark
At blithequark, every single one of us shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering everyone who works at blithequark to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.
Job Overview
Our Customer Care division of blithequark's Pharmacy Benefit Manager business is hiring hundreds of Customer Care Representatives in your area. We are looking for talented individuals who are interested in a flexible work schedule and live within 75 miles of Las Vegas, NV. As a Customer Service Representative, you will have the opportunity to balance priorities in and outside of work while being committed to delivering heart-driven service to our millions of plan members.
Key Responsibilities
- Assist members with their pharmacy benefit plans, taking inbound calls and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions.
- Offer solutions needed to help simplify our members' health care experience through your skills and knowledge.
- Learn more about health care while expanding your own experiences and opening doors to additional opportunities within blithequark.
Requirements and Qualifications
To be successful in this role, you will need to meet the following requirements:
- Must live within 75 miles of Las Vegas, NV.
- 1 year of experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience).
- Computer proficiency in Windows-based applications.
- High School Diploma or equivalent.
Preferred Qualifications
- Associate's degree or equivalent experience.
- Ability to problem-solve in a positive, productive manner.
- Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer's quality of life.
- Reliability and compliance with scheduling standards.
- Ability to exhibit patience and empathy and express assurance and confidence.
- Strong customer service skills, including courteous telephone etiquette and professionalism.
- Strong oral, interpersonal, and communication skills.
What We Offer
At blithequark, we offer a comprehensive training program to ensure your success on the team, including:
- On-site training of 8 weeks, created to allow you to experience hands-on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1.
- Flexible work schedule options designed to create a balance between work and personal life.
- Opportunities for advancement from a REP I to a REP II and III, with paths to progression through our Career Mapping guide.
- A competitive pay range of $17.00 - $27.90 per hour, depending on experience, education, geography, and other relevant factors.
- A full range of medical, dental, and vision benefits, as well as a 401(k) retirement savings plan, Employee Stock Purchase Plan, and fully-paid term life insurance plan.
- Numerous well-being programs, education assistance, free development courses, a blithequark store discount, and discount programs with participating partners.
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
Work Environment and Culture
At blithequark, we prioritize our colleagues' well-being and growth, fostering a culture that values empathy, kindness, and compassion. Our Heart At Work Behaviors support this purpose, empowering everyone to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. We believe in keeping the colleague at the heart of what we do when meeting business demands, ensuring that our work environment is inclusive, supportive, and stimulating.
How to Apply
Our application process is simple and straightforward:
- Apply online through our website.
- Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position and demonstrate your skills and experience.
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will have the chance to make a real difference in the lives of our members, while also growing and developing your skills and career. Don't miss out on this chance to bring your heart to work and be part of a team that truly cares about its colleagues and the communities we serve.
Apply for this job