Experienced Technical Support and Customer Service Representative - Remote Night Shift Opportunity for Career Growth and Development

Welcome to blithequark: A Global Leader in Customer Experience

At blithequark, we are passionate about delivering exceptional customer experiences that exceed expectations. As a forward-thinking organization, we nurture a people-first culture that values inclusivity, diversity, and a sense of belonging. Our commitment to our employees has earned us numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We are now seeking a highly skilled and motivated Technical Support and Customer Service Representative to join our team and contribute to our mission of providing outstanding customer service.

Job Overview

The Technical Support and Customer Service Representative - Remote (Night Shift) is a critical role that involves working from the comfort of your own home, interacting with customers via inbound and outbound calls, and providing technical support and resolution to routine problems and questions regarding our products and services. As a key member of our customer service team, you will be responsible for building strong customer relationships, resolving issues efficiently, and ensuring that our customers have an exceptional experience with blithequark.

Key Responsibilities:

• Provide exceptional customer service support and resolution to routine problems and questions regarding blithequark's products and services
• Interface with customers via inbound and outbound calls, and/or via the Internet, to resolve issues and provide technical support
• Build strong customer relationships by being responsive, empathetic, and proactive in resolving issues
• Work effectively in a fast-paced, multi-tasking environment, with a strong focus on problem-solving and conflict resolution
• Utilize strong computer navigation skills and PC knowledge to troubleshoot and resolve technical issues
• Collaborate with internal teams to resolve complex issues and improve customer satisfaction
• Participate in ongoing training and development to enhance technical skills and knowledge of blithequark's products and services

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• 1+ year of customer service experience, with a strong focus on building customer relationships
• Technical support experience preferred, but not required
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home, with a reliable desktop or laptop and high-speed internet connection
• Proficiency in fast-paced multi-tasking, with strong problem-solving skills and the ability to ask probing questions to resolve issues
• Eagerness to learn new technologies and adapt to changing processes and procedures
• Strong computer navigation skills and PC knowledge, with the ability to troubleshoot and resolve technical issues
• Must reside in the United States or have a valid U.S. address for residence

Preferred Qualifications:

• Previous experience working in a remote or virtual environment
• Technical certifications or training in areas such as computer hardware, software, or networking
• Experience working with customer relationship management (CRM) software or other customer service platforms
• Bilingual or multilingual skills, with the ability to communicate effectively with customers who speak languages other than English

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Technical Support and Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Paid training and performance-based incentives to help you develop your skills and knowledge
• Mentorship programs that support your career journey and provide guidance and feedback
• Opportunities for advancement and career progression, with a range of roles and responsibilities available
• Access to a range of learning and development resources, including online courses, workshops, and conferences

Work Environment and Company Culture

At blithequark, we pride ourselves on our people-first culture, which values inclusivity, diversity, and a sense of belonging. Our remote work environment is designed to be flexible and supportive, with a range of tools and resources available to help you succeed. As a member of our team, you can expect:

• A collaborative and supportive work environment, with a range of opportunities for socialization and connection
• A range of employee recognition and reward programs, including bonuses, incentives, and celebrations
• Access to a range of health and wellness programs, including fitness classes, mental health support, and employee assistance programs
• Opportunities to participate in community service and volunteer activities, with a range of programs and events available

Compensation and Benefits

At blithequark, we offer a range of competitive compensation and benefits packages, including:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs, with trained partners to help promote a healthy you
• Celebrations and recognition programs, including Concentrix Day, Team Appreciation Day, Customer Service Week, and more

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge and opportunity for growth and development, we encourage you to apply for the Technical Support and Customer Service Representative role at blithequark. With our people-first culture, competitive compensation and benefits packages, and range of training and development opportunities, we are confident that you will find a rewarding and fulfilling career with our team. Apply now to join our team and start your journey with blithequark!