**Job Title:**
Experienced Customer Service Representative I - Summer Employment at blithequark
**Job Description:**
About blithequark
At blithequark, we're passionate about empowering students and higher education institutions to achieve their goals. As a nonprofit 501(c)3 corporation, our dual mission is to help student borrowers repay their education loans and promote access in higher education. With a strong philanthropic heritage of giving through grants to colleges, universities, and research groups, we remain committed to improving student outcomes, especially for underserved students, families, and institutions. As we continue to evolve and grow, we're drawing on our history to branch into new sectors beyond student loans, while maintaining the exceptional care and service that our customers have come to depend on. This unique intersection of stability and vision creates an exciting opportunity for the right candidate to help shape our company's future.About the Role
We're seeking an experienced Customer Service Representative I to join our team for a summer employment opportunity. This full-time temporary position is scheduled for 45 to 90 days of employment and is a remote opportunity. As a Customer Service Representative I, you will play a critical role in providing exceptional service to our customers, answering their questions, and resolving their issues in a professional and positive manner.Key Responsibilities
The position incumbent is expected to perform the following essential duties and responsibilities with reasonable accommodation:- Participate in high-volume outbound and inbound call campaigns based on assigned call lists.
- Adhere to approved call scripts and compliance guidelines.
- Provide consistent high-quality service to customers.
- Respond to customer questions while ensuring the highest standards of customer service.
- Utilize software, scripts, and tools appropriately.
- Appropriately document all encounters in clear and concise online logs.
- Employ empathic support to customers.
- All other duties and responsibilities as assigned.
Knowledge, Skills, and Abilities
To succeed in this role, you will need to possess the following knowledge, skills, and abilities:- Good customer service skills.
- Excellent verbal and written communication skills.
- Professional phone voice and etiquette.
- Ability to follow instructions and scripts.
- Skilled in active listening.
- Proficient with computers, and good typing skills.
- Strong time management and decision-making skills.
- Knowledge of the FAFSA.
- Knowledge of college financial aid and admissions processes.
Qualifications
To be considered for this role, you must meet the following qualifications:- Education: High school diploma or equivalent.
- Experience: Four to six months of customer service experience in a call center environment.
- Preferred Experience: Work in a college financial aid office or college administrative office.
Work Environment
As a remote employee, you will work from the comfort of your own home, with a small cubicle environment available if needed. Our office work environment is climate-controlled with no substantial exposure to adverse environmental conditions.Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to the growth and development of our employees. As a Customer Service Representative I, you will have the opportunity to:- Develop your customer service skills and knowledge of the FAFSA and college financial aid processes.
- Work with a talented team of professionals who are passionate about making a difference in the lives of students and higher education institutions.
- Contribute to the success of our organization and help shape our company's future.
- Participate in ongoing training and development opportunities to enhance your skills and knowledge.
Compensation, Perks, and Benefits
As a full-time temporary employee, you will receive a competitive compensation package, including:- A salary commensurate with your experience and qualifications.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- A generous paid time off policy.
- A flexible work schedule to accommodate your needs.