**Experienced Customer Service Representative I - Remote**

Join blithequark, a pioneering company revolutionizing the healthcare industry by empowering individuals with disabilities and those aging to live independent and quality lives. As a visionary organization, we provide innovative technology and financial services to support individuals and their families in thriving in their homes and communities. Partnered with government agencies and Fortune 500 managed care organizations across the country, we are dedicated to creating exceptional outcomes for our clients and the millions of people who rely on them. At blithequark, we offer a dynamic work environment that fosters a solid work-life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make a lasting impact on the lives of people every day. **About the Role:** As a Customer Service Representative I, you will be a primary customer-facing employee who provides assistance and support for individuals self-directing Medicaid services in the home and the caregivers for those individuals. You will be knowledgeable about specific rules and qualifications of the programs blithequark supports. Using your knowledge of products or services, as well as great customer service skills, you will promptly and accurately address issues, provide support and information to ensure customer satisfaction. You will also maintain a very good knowledge of company systems and sensitive information/PHI handling procedures. This role requires the ability to handle 40+ inbound and outbound calls, with the ability to determine needs and provide one call resolution. You will work Monday – Friday from 7:00 am – 6:30 pm CST and report directly to the CS Supervisor. **Key Responsibilities:** * Communicate effectively with a range of individuals with varying educational levels, disabilities, and communication styles. * Respond to customer inquiries with timely and accurate information. * Use person-centered techniques in all participant interactions. * Receive inquiries about blithequark services, how to enroll on the program, and program guidelines and requirements. * Provide information on self-direction to assure that each individual is able to make informed decisions about their care. * Assist individuals in completing paperwork or understanding Program requirements. * Represent blithequark in all interactions with the public by providing quality service to internal staff and external clients. Ensure the privacy of our customers remains the utmost importance. * Initiate required action for response to caller requests, including the need for additional support by other blithequark staff or requests for documents, and communicate such requests to the proper department. * Recognize the need for additional services required by the caller. * Ensure the satisfaction of callers and professional handling of difficult or unusual situations. * Conduct follow-up phone calls for quality and satisfaction. * Participate in development, training, and other departmental meetings and adhere to corporate policies that concern the customer service department. * Access blithequark software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records. * Requires additional duties as assigned. **Essential Qualifications:** * Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. * Can include a combination of high school graduate or equivalent and: + One year of experience performing customer support activities, preferably in a call center. + Working knowledge of contact with the public and telephone; modern office procedures and methods. + Good verbal and written communication skills. + Ability to electronically document records to a web-based chart. + Intermediate skills with Microsoft Office, email, and internet. + Good problem-solving and listening skills. + Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results. + Skill in the operation of a variety of office equipment, including computer and networks. + CRM experience and/or Medicaid experience a plus. + Bilingual skills a plus. **Preferred Qualifications:** * Experience working in a healthcare or social services environment. * Knowledge of Medicaid services and self-direction programs. * Familiarity with CRM software and electronic documentation systems. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Excellent communication and interpersonal skills. **Work Environment and Company Culture:** At blithequark, we value our employees and strive to create a dynamic and inclusive work environment. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. We offer a range of benefits, including: * Generous paid time off * Bonus potential * Career advancement opportunities * Access to cutting-edge technology and training * Collaborative and supportive team environment * Recognition and rewards for outstanding performance **Compensation and Benefits:** We offer a competitive salary and benefits package, including: * Competitive hourly rate * Comprehensive health insurance * 401(k) retirement plan * Paid time off and holidays * Access to employee assistance programs * Opportunities for professional development and growth **How to Apply:** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** blithequark is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information, or any other basis. **Apply Now:** Apply Job! Apply for this job