**Experienced Customer Service Representative – Patient-Focused Services at blithequark Urgent Care in Marrero**

Are you a people person with a passion for delivering exceptional patient care? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we want to hear from you! blithequark Urgent Care in Marrero is seeking an experienced Customer Service Representative to join our team. As a CSR, you will be the first point of contact for our patients, providing a warm and welcoming experience that sets the tone for their entire visit. **About blithequark Urgent Care** blithequark Urgent Care is a leading provider of high-quality, patient-focused healthcare services in Marrero. Our state-of-the-art facilities and dedicated team of healthcare professionals are committed to delivering exceptional care to our patients. We believe that every patient deserves to be treated with dignity and respect, and we strive to create a welcoming and inclusive environment for all. **Job Summary** As a Customer Service Representative at blithequark Urgent Care, you will play a critical role in ensuring that our patients receive the highest level of care and service. Your primary responsibilities will include: * Providing exceptional patient care and service, ensuring that every patient feels valued and respected * Managing incoming telephone calls, exercising judgment to prioritize calls and direct them to the appropriate personnel * Greeting patients in a friendly manner, collecting insurance cards and identification, and verifying patient information * Entering patient admitting information into our computer system and adding patients to our clinic schedule * Receiving payment on account and performing necessary accounting duties * Participating in department quality improvement activities, staff educational programs, and attending departmental meetings **Essential Duties and Responsibilities** * Maintains appropriate clinical/clerical standards, following policy and procedures as written in the blithequark Policy and Procedure Manual * Follows all scripting provided for patient interactions, ensuring consistency and accuracy * Receives incoming telephone calls, exercises judgment to prioritize calls, and directs them to the appropriate personnel in a prudent and efficient manner * Greets patients in a friendly manner, collects insurance cards and identification, and verifies patient information * Enters patient admitting information into our computer system and adds patients to our clinic schedule * Receives payment on account and performs necessary accounting duties * Participates in department quality improvement activities, staff educational programs, and attending departmental meetings * Performs duties which may be assigned from time to time by Managers and Administration **Competencies** To perform the job successfully, an individual must demonstrate the following competencies: * Technical Skills: Strives to continuously build knowledge and skills; shares expertise with others * Customer Service: Responds promptly to customer needs * Interpersonal Skills: Maintains confidentiality * Oral Communication: Responds well to questions; participates in meetings * Written Communication: Presents numerical data effectively * Teamwork: Balances team and individual responsibilities; contributes to building a positive team spirit * Quality Management: Demonstrates accuracy and thoroughness * Business Acumen: Understands business implications of decisions; displays orientation to profitability * Cost Consciousness: Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources * Diversity: Promotes a harassment-free environment * Ethics: Keeps commitments; works with integrity and ethically; upholds organizational values * Organizational Support: Follows policies and procedures * Judgment: Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions * Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles * Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks * Professionalism: Reacts well under pressure; accepts responsibility for own actions; follows through on commitments * Quality: Monitors own work to ensure quality * Adaptability: Changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events * Dependability: Keeps commitments; commits to long hours of work when necessary to reach goals **Education and/or Experience** * High School Diploma or Equivalent * Previous experience in a customer service or healthcare setting is preferred **Language Skills** * Ability to read, analyze, and interpret technical procedures or governmental regulations * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public **Reasoning Ability** * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form **Computer Skills** * Knowledge of EMR, DocuTap, Excel Spreadsheet software, and MS Word Processing software is required **Physical Demands** * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions * While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear; reach, stoop, bend, kneel, and/or crouch * The employee must frequently lift supplies and/or equipment and may be responsible for lifting, positioning, and/or transferring patients **Work Environment** * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions * The noise level in the work environment is usually quiet to moderate * The employee may be exposed to infectious or contagious diseases and a variety of electromechanical hazards **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Comprehensive training and onboarding program **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications to [insert contact information]. We look forward to hearing from you! Apply for this job