Senior Director II, Customer Strategic Insights and Innovation Leader for blithequark Foodservice and On-Premise Business Growth

Introduction to blithequark

At blithequark, we are passionate about leading the Foodservice and On-Premise industry through innovative insights, strategic partnerships, and a customer-centric approach. As a global leader in the consumer goods and beverages sector, blithequark is committed to driving growth, enhancing customer experiences, and fostering a culture of excellence. Our vision for 2035 is ambitious, and we are seeking a talented Senior Director II, Customer Strategic Insights to join our team and play a pivotal role in shaping the future of our business.

Job Overview

The Senior Director II, Customer Strategic Insights will lead a high-performing team of insights professionals to define and steward industry, customer, and consumer insights that accelerate revenue and volume growth. This role will provide thought leadership, strategic storytelling, and unlock new opportunities through insights innovations, best practices, and partnerships. The successful candidate will have a deep understanding of the consumer and customer landscape, advanced analytical capabilities, and a proven track record of driving business growth through data-driven insights.

Key Responsibilities

• Lead a team of six seasoned insights directors to develop and deploy best-in-class insights that shape business direction and drive growth
• Provide people leadership, coaching, and development to ensure the success of the team and drive engagement
• Partner with cross-functional teams, including sales, marketing, business planning, and industry leadership, to define top opportunities and develop a robust analytics and testing agenda
• Continuously navigate and survey the competitive environment to identify marketplace opportunities and risks, and leverage external marketplace intelligence to inform business planning
• Collaborate with the global blithequark network to ensure optimal use of resources, knowledge sharing, and expansion of insights capabilities
• Set strategic guidance on critical insights and storytelling required to win business renewals and drive growth for the blithequark system
• Identify and deploy latest technologies, partnerships, and innovative approaches to ensure fast-paced and agile insights development

Key Focus Areas

Strategic Thinking and Strategy Development

The Senior Director II, Customer Strategic Insights will define and set the agenda for critical insights and marketplace intelligence needs of the organization. This will involve partnering in the development of the annual business plan, driving strategy and opportunities, and ensuring the plan has a relevant strategy to win in the marketplace.

Relationship Management

The successful candidate will act as a network partner to ensure connectivity with other insights organizations, leading the way for knowledge sharing and application of growth-driving intelligence for blithequark customer partners. They will also build strong team-oriented relationships with other key internal business units and/or global partners to drive greater opportunities for the business.

People Leadership & Development

The Senior Director II, Customer Strategic Insights will recruit and retain a high-performance team, and serve as an advocate for future career opportunities and personal growth/development. They will set the agenda for training and capability building of the organization to enable deeper thought leadership in customer relationships.

Requirements

To be successful in this role, the candidate will have:

• A minimum of a Bachelor's degree, with a preferred MBA or other graduate degree
• 10+ years of experience in the CPG industry, with senior-level experience within the consumer goods/beverages industry
• An innovative and collaborative mindset, comfortable with disruption and able to pivot with business changes
• People leadership/management experience, specifically leading leaders of others
• Customer experience in the Foodservice or CPG industry, or adjacent businesses (i.e., digital, supplier, bottler, etc.)
• Demonstrated success in leading geographically dispersed teams
• Experience across multiple disciplines beyond FSOP management (Human Insights, Revenue Growth Management, etc.)

Skills & Attributes Desired

The ideal candidate will have:

• Strategic thinking with a holistic understanding of the consumer/customer landscape and clear application of pulling specific levers to build best-in-class thinking
• Advanced analytical capability and critical thinking to probe, assess, and advise on meaningful solutions
• Business planning experience and general management mindset/holistic view of the business
• Risk-taking and unafraid to disrupt the status quo, think differently, and drive new ways of working
• Capabilities with customer-specific data sources and data providers, as well as internal tools, dashboards, and data sources
• Drives organizational performance, efficiency, and effectiveness

What We Offer

At blithequark, we offer a competitive salary range of $224,100 - $257,600, depending on geography, job-related knowledge, skills, and experience. We also provide a full range of medical, financial, and/or other benefits, dependent on the position. The annual incentive reference value percentage is 50, indicating performance at target.

Work Environment and Culture

At blithequark, we are committed to fostering a culture of excellence, innovation, and customer-centricity. Our virtual work environment, located between the East Coast and Central part of the US, with a preference for Atlanta-based candidates, offers flexibility and opportunities for growth and development. We believe in empowering our employees to take ownership of their work, and we provide the necessary tools and resources to help them succeed.

Travel and Location

The role requires 25-35% travel, and the successful candidate will be expected to work collaboratively with cross-functional teams and external partners.

Conclusion

If you are a motivated and experienced insights professional looking to drive business growth and innovation, we encourage you to apply for the Senior Director II, Customer Strategic Insights role at blithequark. This is an exciting opportunity to join a global leader in the consumer goods and beverages sector and contribute to the development of strategic insights that shape the future of our business. Apply now and take the first step towards a rewarding and challenging career with blithequark.