Experienced Live Chat Specialist – Remote Customer Service Representative for Automotive Industry

Introduction to blithequark

Imagine working in a dynamic, relaxed, yet professional environment where technology meets customer service, and the automotive industry comes alive. At blithequark, we're not just looking for anyone; we're seeking a highly skilled and enthusiastic Live Chat Specialist to join our team. As a key player in our customer service division, you will be the face of our company, engaging in online conversations with customers, representing our automotive dealer clients in the most favorable light possible. Your primary goal will be to turn these conversations into leads, helping our clients generate revenue and grow their businesses.

About the Role

This is a remote, full-time opportunity that requires you to live within specific states. As a Live Chat Specialist at blithequark, you will be working from the comfort of your own home, utilizing your excellent communication skills to provide top-notch customer service. Our ideal candidate is someone who is positive, energetic, and understands the importance of great customer service. If you enjoy working with technology and are looking for a fun, professional environment, then this role might be perfect for you.

Key Responsibilities

• Handle a wide variety of customer inquiries via online chat, ensuring timely and accurate responses that meet or exceed customer expectations.
• Provide accurate information about the products and services offered by our automotive dealer clients, showcasing your knowledge and expertise in the field.
• Narrow down on appointment information to schedule appointments, ensuring a seamless experience for our customers.
• Capture customer contact information for lead generation and client review, contributing to the growth and success of our clients' businesses.
• Summarize interactions based on customer needs for client review, demonstrating your ability to analyze and understand customer requirements.
• Develop and maintain a knowledge base of the evolving products and services, staying up-to-date with industry trends and developments.

Qualifications and Skills

To be successful in this role, you will need to possess certain qualifications and skills. These include:

• Previous experience in retail customer service or the automotive industry is preferred but not necessary. However, a strong passion for delivering exceptional customer service is a must.
• Basic internet and window-based computer skills are essential, as you will be working with various software and technologies.
• A strong ability to multitask is preferred, with gaming experience being helpful in this fast-paced environment.
• A positive and professional demeanor is crucial, as you will be representing blithequark and our clients in all interactions.
• Excellent written and verbal communication skills are necessary, as you will be engaging in online conversations and providing written summaries of customer interactions.
• The ability to adapt to change and enjoy a quick-paced work environment is vital, as our industry is constantly evolving.

Essential Requirements

• You must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin.
• You must own your own computer or laptop with a webcam and microphone, as this will be your primary tool for work.
• You must be able to attend four weeks of paid, remote training via Zoom, which will take place from Tuesday to Saturday, 11:00 AM - 7:30 PM EDT.
• You must be able to work five days a week, including either a Saturday or Sunday, as our customer service operations require flexibility.

Career Growth and Learning Benefits

At blithequark, we believe in investing in our employees and providing them with opportunities for growth and development. As a Live Chat Specialist, you will have access to:

• On-the-job training, which will equip you with the skills and knowledge necessary to excel in your role.
• A comprehensive knowledge base and ongoing support, ensuring you stay up-to-date with industry trends and developments.
• Opportunities for career advancement, as we promote from within and encourage our employees to pursue their passions.

Work Environment and Company Culture

blithequark is committed to creating a healthy and positive work environment, where our employees can thrive and grow. We promote a non-smoking environment and are an equal opportunity employer, welcoming diversity and inclusivity in all aspects of our business. Our company culture is built on the principles of professionalism, respect, and fun, ensuring that our employees enjoy coming to work every day.

Compensation, Perks, and Benefits

We offer a competitive compensation package, which includes:

• A hourly rate of $13.00, with opportunities for growth and increases based on performance.
• A comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, and vision insurance.
• On-the-job training and a referral program, which rewards our employees for their hard work and dedication.

Conclusion

If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, then we want to hear from you. As a Live Chat Specialist at blithequark, you will be part of a dynamic team that is shaping the future of the automotive industry. Don't miss this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!