**Experienced Full Stack Manager Strategy - Customer Experience - Remote Work Opportunity**
About The Home Depot
The Home Depot is the world's #1 home improvement retailer, boasting over $150B in annual sales. With a strong presence in the market, the company has established itself as a leader in the industry. Over $20B of these sales come from our market-leading interconnected customer experiences, which combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates.
As a key enabler of our ability to grow and gain market share in any macroeconomic environment, delivering a best-in-world interconnected retail experience for Pros and Consumers is one of Home Depot's top strategic priorities. This requires the establishment of clear strategic direction to support cross-functional alignment and organizational investment.
About the Role
We are seeking an experienced and skilled Manager Strategy - Customer Experience - Remote to join our team. As a key member of the Customer Experience Strategy team, you will be responsible for leading discrete strategic projects or workstreams in larger projects, serving as a thought-partner throughout the online organization, and guiding the work of Analysts / Sr. Analysts. You will create materials and presentations to effectively communicate frameworks, problem framing, strategies, and insights to senior leaders.
By developing expertise in all elements of online retail (e.g., market and customer dynamics; competitive landscape; technology trends; category, pricing, social, and mobile strategies; interconnected and fulfillment operations), the Manager of Customer Experience Strategy has the opportunity to influence change from within one of the world's leading retailers.
Key Responsibilities
- Competitive and Market Intelligence (10%): Stay abreast of external developments (including innovations and strategies of notable competitive and non-competitive retailers) to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
- Planning Process (20%): Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
- Strategic Projects (70%): Drive one or more interconnected strategy and operational execution workstreams.
Direct Manager/Direct Reports and Travel Requirements
This Position typically reports to the Sr. Manager or Director. This Position has 0 Direct Reports. Typically requires overnight travel 5% to 20% of the time.
Working Conditions and Physical Requirements
Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum and Preferred Qualifications
Minimum Qualifications:
- Must be at least 18 years old
- Must be legally permitted to work in the United States
Preferred Qualifications:
- Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses
- MBA / Master's degree
- Minimum of 4+ years of relevant work experience
- Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving
- Strong presentation skills and ability to communicate effectively with senior leadership
- Strong interpersonal skills
- Ability to lead and manage cross-functionally
- High degree of drive and personal ownership
- Comfort with framing and addressing ambiguous challenges
- High degree of confidentiality and professionalism
Minimum Education, Preferred Education, Minimum Years of Work Experience, Preferred Years of Work Experience, Minimum Leadership Experience, Preferred Leadership Experience, and Certifications
Minimum Education: The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education: The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience: 4
Preferred Years of Work Experience: 4
Minimum Leadership Experience: None
Preferred Leadership Experience: None
Certifications: None
Competencies
The ideal candidate will possess the following competencies:
- Decision Quality: Make informed, high-quality decisions that take into account relevant data and stakeholder input.
- Collaborates: Build strong relationships with colleagues and stakeholders to achieve shared goals and objectives.
- Drives Engagement: Foster a culture of engagement and motivation among team members.
- Ensures Accountability: Hold self and others accountable for delivering results and meeting expectations.
- Plans and Aligns: Develop and implement plans that align with organizational goals and objectives.
- Communicates Effectively: Clearly and effectively communicate with stakeholders at all levels.
- Customer Focus: Prioritize customer needs and deliver solutions that meet or exceed their expectations.
Career Growth Opportunities and Learning Benefits
As a Manager Strategy - Customer Experience - Remote, you will have the opportunity to develop expertise in all elements of online retail and influence change from within one of the world's leading retailers. You will work closely with senior leaders and have the opportunity to present your ideas and insights to executive audiences.
We offer a range of career growth opportunities and learning benefits, including:
- Professional development programs to help you grow and develop in your career
- Opportunities to work on high-impact projects and initiatives
- Access to industry-leading training and development programs
- Collaborative and dynamic work environment
Work Environment and Company Culture
As a remote worker, you will have the flexibility to work from anywhere and enjoy a better work-life balance. Our company culture is built on a foundation of collaboration, innovation, and customer focus. We value diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all employees.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Medical, dental, and vision insurance
- 401(k) matching program
- Flexible paid time off
- Professional development opportunities
- Access to industry-leading training and development programs
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and take the first step towards a rewarding and challenging career with The Home Depot!
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