Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment at blithequark

Welcome to blithequark: Where Innovation Meets Customer Satisfaction

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. Our team is built on the principles of trust, community, and empowerment, and we are committed to making a positive impact in the world. If you are looking for a career that offers more than just a job, where you can share your ideas freely and grow with a dynamic team, then blithequark is the place for you.

Job Overview: Fiber Customer Support Analyst

As a Fiber Customer Support Analyst at blithequark, you will be the face of our company, providing exceptional technical support and customer service to our valued customers. You will join a tech-savvy team in a call center environment, where you will troubleshoot issues, answer technical questions, and deliver top-notch service to our Fios customers. Your expertise will span voice, data, and video services, and you will be responsible for ensuring that our customers have an outstanding experience with our products and services.

Key Responsibilities:

• Answering incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective solutions to their problems.
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring that they can fully utilize our products and services.
• Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and collaborating with internal teams to resolve issues efficiently.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring that they have the best possible experience with our services.
• Communicating clearly and professionally, delivering technical and industry information in a manner appropriate to the audience, and ensuring that customers feel valued and supported.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, demonstrating flexibility and a commitment to delivering exceptional customer service.

What We're Looking For:

We are seeking a dedicated and customer-focused individual with amazing communication skills and a positive, professional attitude. You should thrive in a fast-paced work environment and enjoy helping customers connect to the digital world. If you have a passion for technology, a knack for problem-solving, and a commitment to delivering exceptional customer service, then we want to hear from you.

Essential Qualifications:

• Dedication to customer service excellence, with a strong focus on delivering exceptional service and support to our customers.
• Amazing communication skills, with the ability to communicate complex technical information in a clear and concise manner.
• A positive, professional attitude, with a commitment to working collaboratively with internal teams and external customers.

Preferred Qualifications:

• A related Associate Degree or 2+ years of relevant experience in a technical support or customer service role.
• Technical support call center experience, with a proven track record of delivering exceptional customer service and support.

Skills and Competencies:

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Strong technical skills, with a solid understanding of communication and networking components.
• Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
• Strong communication and interpersonal skills, with the ability to communicate effectively with customers and internal teams.
• A commitment to delivering exceptional customer service, with a focus on ensuring that customers have an outstanding experience with our products and services.

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including technical training, leadership development, and mentorship opportunities. We also offer a range of benefits, including health and wellness programs, 401(k) savings plans, and stock incentive programs, to help our employees achieve their personal and professional goals.

Work Environment and Company Culture:

Our work environment is dynamic, fast-paced, and collaborative, with a focus on innovation, creativity, and customer satisfaction. We are a community of people who are passionate about what we do, and we are committed to making a positive impact in the world. We offer a range of perks and benefits, including flexible working hours, remote work options, and a range of social and cultural events, to help our employees achieve a healthy work-life balance and feel connected to our community.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, with a range of perks and benefits to help our employees achieve their personal and professional goals. Our benefits include health and wellness programs, 401(k) savings plans, stock incentive programs, paid time off, adoption assistance, and tuition assistance, among others. We also offer a range of recognition and reward programs, to recognize and reward our employees for their contributions to our company.

Conclusion:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, then we encourage you to apply for this exciting opportunity. At blithequark, we are committed to delivering exceptional customer service and support, and we are looking for talented and dedicated individuals to join our team. Don't miss out on this opportunity to join a dynamic and innovative company, where you can grow and develop in your career and make a positive impact in the world. Apply now to become a part of our team and start your journey to a rewarding and challenging career.