Experienced Customer Experience Project Manager – Transformational Leader in Delivering Magical Guest Experiences through Strategic Program Management and Technology Improvements

Introduction to blithequark

At blithequark, we have long been renowned for the exceptional quality of our guest experience, including world-class service that sets us apart as a leader in the industry. Our Customer Experience organization is passionate about crafting an end-to-end shopping, purchasing, and planning experience that is as enchanting and intuitive as the destination itself. As we continue to evolve and innovate, our goal remains to make planning a vacation with us as seamless and magical as the experience we offer. This is an extraordinary opportunity to join our team and be a part of a transformational effort that will leave a lasting impact on our guests.

About the Role and Team

In today's fast-paced and ever-changing landscape, it is more crucial than ever to empower our customers with the knowledge and tools they need to navigate our unique offerings and business rules with confidence. As other companies, both within and outside our industry, strive for customer experience improvement, we are committed to extending our guest experience excellence and solidifying our position as a pioneer in customer experience. The Customer Experience Project Manager role, reporting to the Senior Manager Customer Experience Strategy, is a vital part of this endeavor, focusing on overall program management and the delivery of customer experience-focused technology improvements.

Key Responsibilities

• Support and implement the Customer Experience roadmap, establishing and delivering on key achievements that drive our strategic objectives forward.
• Coordinate projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums to ensure seamless collaboration and effective communication.
• Work closely with partners to ensure accurate tracking and measurement, delivering program recaps, benchmarking efforts, and defining success metrics that inform our decision-making and guide our future initiatives.
• Engage with technology and digital professionals to represent blithequark's site Customer Experience priorities, fostering a deep understanding of our guests' needs and preferences.
• Demonstrate deep expertise and constantly monitor the pulse of the customer experience, leveraging insights and feedback to drive continuous improvement and innovation.

Essential Qualifications and Skills

To excel in this role, you will need:

• Three (3)+ years of experience in project management and/or product development, with a proven track record of delivering complex projects and driving results.
• The ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions, fostering a culture of teamwork and mutual respect.
• The ability to challenge the status quo while still building strategic alliances and relationships within and outside the blithequark organization, driving innovation and growth.
• Experience managing a large volume of complex work, prioritizing to ensure results are achieved, and navigating ambiguous and fast-paced environments with agility and poise.
• An entrepreneurial approach, with a proactive problem-solving mindset and the ability to thrive in an often ambiguous, fast-paced environment.
• Strong visual presentation building (PPT/Keynote) and delivery skills, with a focus on storytelling and the ability to convey complex ideas in a clear and compelling manner.
• Understanding of Agile technical practices and testing concepts, with prior experience working with technical product teams and a keen interest in leveraging technology to enhance the customer experience.

Preferred Qualifications

• A Bachelor's degree in Business, Project Management, Product Management, or an equivalent field, preferred, with a strong academic foundation and a passion for continuous learning.
• Knowledge of blithequark channels is a plus, with a deep understanding of our brand, our values, and our commitment to delivering exceptional guest experiences.

Career Growth Opportunities and Learning Benefits

At blithequark, we are dedicated to the growth and development of our team members, offering a range of opportunities for professional development, mentorship, and career advancement. As a Customer Experience Project Manager, you will have the chance to:

• Develop your skills in project management, product development, and customer experience strategy, with access to training, workshops, and conferences that will help you stay at the forefront of industry trends and best practices.
• Collaborate with cross-functional teams, including technology, digital, and operations, to drive innovation and improvement, and to develop a deeper understanding of our business and our guests' needs.
• Contribute to the development of our Customer Experience roadmap, shaping the future of our guest experience and leaving a lasting impact on our organization.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment, where creativity, innovation, and teamwork thrive. Our company culture is built on a foundation of respect, empathy, and a passion for delivering exceptional guest experiences. As a member of our team, you can expect:

• A collaborative and supportive work environment, where your ideas and contributions are valued and recognized.
• A culture of continuous learning and development, with opportunities for growth and advancement.
• A range of perks and benefits, including competitive compensation, comprehensive health insurance, and a generous retirement plan, designed to support your well-being and success.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, designed to attract and retain top talent. Our perks and benefits include:

• Competitive salary and bonus structure, with opportunities for growth and advancement.
• Comprehensive health insurance, including medical, dental, and vision coverage, to support your physical and mental well-being.
• Generous retirement plan, with a company match, to help you plan for your future.
• Flexible work arrangements, including remote work options, to support your work-life balance and productivity.
• Access to exclusive discounts and perks, including theme park tickets, hotel stays, and merchandise, to enhance your personal and professional life.

Conclusion

If you are a motivated and experienced project manager, with a passion for customer experience and a drive to deliver exceptional results, we invite you to join our team at blithequark. As a Customer Experience Project Manager, you will play a critical role in shaping the future of our guest experience, driving innovation and improvement, and contributing to the success of our organization. Apply now to take the first step in an exciting and rewarding career with blithequark, and discover the magic of working with a team that is dedicated to delivering exceptional experiences for our guests.