Remote Customer Success Associate – Student Loan Borrower Support and Financial Guidance Expert

Introduction to Summer and Our Mission

Imagine being part of a team that is dedicated to making a significant impact on the lives of millions of Americans burdened by student debt. At Summer, our mission is to help these individuals save money through smart, algorithm-based recommendations, combining policy expertise and innovative technology to serve student loan borrowers across the country. As a Certified B Corporation, we are committed to helping all borrowers improve their financial health through better repayment strategies. With the backing of world-class investors such as General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures, we are poised to tackle one of the greatest challenges of our generation.

Who We Are and What We Do

Our founding team draws on years of experience in public policy, law, consumer finance, and engineering to develop innovative solutions for student loan borrowers. We have recently raised our Series A funding, which has enabled us to expand our team and enhance our product offerings. Our goal is to provide borrowers with the tools and support they need to navigate the complex student loan landscape and achieve financial stability. If you are passionate about making a difference in people's lives and are looking for a challenging and rewarding role, we encourage you to join our team as a Remote Customer Success Associate.

Your Role as a Customer Success Associate

As a member of our Borrower Success Team, you will work directly with student loan borrowers to help them navigate Summer's tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you will quickly become an expert in the student loan landscape and serve as the first point of contact for our users. This is a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs.

Key Responsibilities

• Understanding Summer's product offerings and how they address borrowers' needs, including our algorithm-based recommendations and federal loan programs
• Engaging with borrowers via email and live chat to provide personalized support and guidance
• Reviewing and submitting applications for federal loan programs, ensuring accuracy and attention to detail
• Proactively suggesting and implementing ideas and automations that can help scale the team and improve borrower outcomes
• Bringing user feedback to life with the product, design, and engineering teams to create new features and offerings that meet the evolving needs of our borrowers
• Collaborating with the Borrower Success Team to achieve team and company growth goals in line with our social mission, including contributing to the development of best practices and process improvements

Recommended Experience and Qualifications

We are seeking teammates with at least one year of relevant work experience in customer support, finance, government programs, or a related field. Experience with start-ups, financial aid, or fintech is a plus. You should be passionate about applying your talents in a fast-paced startup environment to tackle a major social issue of our time. During the interview process, we will be evaluating your experience and potential based on the following key qualities:

Essential Qualities

• Detail-oriented: You can understand and communicate complex program requirements, and you can capably manage internal systems and processes
• Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas, including the ability to learn about the student loan landscape and our product offerings
• Clear communicator: You can field questions from borrowers with empathy, tact, and clarity, providing personalized support and guidance
• Excellent teammate: You collaborate with and support your teammates, clearly communicating capacity and expectations to ensure seamless teamwork and borrower support

Values and Culture

We are proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. We believe that these values are essential to creating a positive and supportive work environment, and we look for teammates who share these values and are committed to upholding them. Read more about what these mean to us at www.meetsummer.org/careers.

Career Growth Opportunities and Learning Benefits

At Summer, we are committed to the growth and development of our teammates. As a Remote Customer Success Associate, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will work closely with our experienced team members, who will provide guidance and support to help you succeed in your role. We also offer regular training and professional development opportunities to help you stay up-to-date with the latest developments in the student loan landscape and enhance your skills and knowledge.

Work Environment and Company Culture Highlights

Our company culture is built on the values of empathy, diversity, growth, determination, humility, and fun. We believe in creating a positive and supportive work environment that encourages collaboration, creativity, and innovation. As a remote team member, you will be part of a distributed team that is passionate about making a difference in people's lives. We use a range of tools and technologies to facilitate communication and collaboration, including video conferencing, instant messaging, and project management software.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of perks and benefits to our teammates, including:

• Comprehensive training and professional development opportunities to help you succeed in your role
• Flexible working hours and remote work arrangements to support your work-life balance
• Access to a range of tools and technologies to facilitate communication and collaboration
• Opportunities to contribute to the development of new features and offerings that meet the evolving needs of our borrowers
• A dynamic and supportive work environment that encourages collaboration, creativity, and innovation

Conclusion

If you are passionate about making a difference in people's lives and are looking for a challenging and rewarding role, we encourage you to join our team as a Remote Customer Success Associate. This is a fantastic opportunity to grow your career and be part of a team that is dedicated to helping millions of Americans burdened by student debt. Apply today to take the first step towards a rewarding and challenging career with Summer!

Ready to join our team and make a difference in the lives of millions of Americans? Apply now to become a Remote Customer Success Associate and start your journey with Summer!