Remote Senior Content Writer – Benefits Communication Specialist for Consumer Experience (Work‑From‑Home)

Why Businessolver?

Businessolver has been a trailblazer in benefits technology since 1998. Founded by HR professionals who understood the nuanced challenges of employee benefits administration, the company has grown into a secure, SaaS‑powered platform that helps organizations maximize investment, reduce risk, and empower employees to make informed, cost‑effective benefits choices. Our mission is simple: deliver measurable delight to every client and every employee they serve.

Today, we are looking for a passionate wordsmith to join our Consumer Experience team. In this role, you will be the voice that translates complex benefits programs into clear, compelling, and employee‑focused content that educates, engages, and drives action.

About the Role: Remote Senior Content Writer – Benefits Communication Specialist

As a Remote Senior Content Writer, you will serve as a content consultant for multiple client accounts, crafting educational materials, communications, and strategic narratives that align with each client’s unique culture, tone, and style guide. You will work from the comfort of your home office while collaborating closely with cross‑functional teams, including client success managers, benefits analysts, and UX designers.

Key Responsibilities

• Strategic Content Development: Design, write, and edit a variety of employee‑facing materials such as benefits guides, enrollment FAQs, newsletters, intranet articles, video scripts, and social media posts.
• Client‑Centric Customization: Tailor every piece of content to reflect the specific brand voice, cultural nuances, and compliance requirements of each client.
• Quality Assurance: Ensure every deliverable meets the highest standards of accuracy, readability, and timeliness. Conduct thorough fact‑checking of health‑plan details and regulatory information.
• Discovery & Research: Leverage discovery documentation, employee surveys, and demographic data to create content that resonates with diverse employee populations.
• Style Guide Stewardship: Maintain and update client‑specific style guides, ensuring consistency across all communications.
• Project Management: Use industry‑standard project management tools (e.g., Asana, Trello, Monday.com) to track milestones, manage deadlines, and communicate status updates to internal and external stakeholders.
• Client Relationship Building: Act as a trusted advisor, providing strategic recommendations, presenting content concepts, and responding swiftly to client feedback.
• Issue Resolution & Escalation: Identify potential roadblocks early, propose solutions, and escalate when necessary to maintain project momentum.
• Data‑Driven Optimization: Analyze engagement metrics, open rates, and employee feedback to refine content strategies and demonstrate ROI.
• Thought Leadership: Stay abreast of best practices in benefits communication, employment law, and content marketing; share insights with the team and incorporate emerging trends.

Essential Qualifications

• 4–7 years of professional experience in journalism, technical writing, content strategy, or a related field, preferably with exposure to HR or benefits topics.
• Demonstrated mastery of AP and Chicago Manual of Style guidelines, with the ability to switch seamlessly between them based on client needs.
• Exceptional command of the English language, including grammar, punctuation, tone, and voice.
• Proven track record of delivering high‑quality content on tight deadlines while managing multiple concurrent projects.
• Strong organizational and time‑management abilities; comfort with prioritizing tasks in a fast‑paced, remote environment.
• Comfortable presenting ideas and strategic recommendations to senior client stakeholders—both verbally and in written form.
• A robust portfolio showcasing a range of writing samples (e‑books, whitepapers, newsletters, web copy, etc.) that highlight adaptability and clarity.
• Proficiency with Microsoft Office Suite; familiarity with collaboration platforms (Google Workspace, Slack, Teams) and content management systems (CMS) is a plus.

Preferred Add‑Ons

• Experience working within a SaaS or benefits‑technology environment.
• Knowledge of health‑plan terminology, insurance benefits architecture, and compliance regulations (e.g., ACA, HIPAA).
• Certifications in content marketing, technical writing, or instructional design.
• Familiarity with SEO best practices, analytics tools (Google Analytics, Tableau), and A/B testing frameworks.
• Previous remote work experience with a proven ability to stay self‑motivated and collaborative across time zones.

Core Skills & Competencies for Success

• Strategic Thinking: Ability to see the big picture—transforming complex benefits data into digestible narratives that drive employee engagement.
• Creative Storytelling: Craft compelling stories that align with brand values while educating employees about critical benefits information.
• Analytical Mindset: Use data to inform content decisions, measure impact, and iterate rapidly.
• Collaboration: Work fluidly with multidisciplinary teams, respecting diverse perspectives and delivering unified solutions.
• Client Empathy: Listen actively to client challenges, anticipate needs, and proactively suggest enhancements.
• Adaptability: Thrive in an environment where priorities shift, new regulations emerge, and technology evolves.
• Attention to Detail: Spot inconsistencies, typographical errors, and factual inaccuracies before they reach the client.

Career Growth & Learning Opportunities

At Businessolver, your professional development is a priority. As a Remote Senior Content Writer, you will have access to:

• Mentorship Programs: Pairing with senior editors and benefits experts to sharpen both writing and industry knowledge.
• Continuous Education Stipends: Funding for certifications, conferences, and online courses related to content strategy, UX writing, or benefits administration.
• Cross‑Departmental Projects: Opportunities to collaborate with product, design, and data teams, expanding your skill set beyond pure writing.
• Leadership Pathways: Proven performers can transition into roles such as Content Strategy Lead, Client Success Manager, or even Product Marketing Director.
• Innovation Labs: Participate in internal hack‑athons and content‑innovation workshops that encourage experimentation with emerging formats like micro‑learning videos, interactive infographics, and AI‑assisted content generation.

Work Environment & Culture

Businessolver prides itself on a culture that blends high performance with genuine fun. Our remote teams enjoy:

• Flexibility: Choose your own schedule within a core collaboration window to balance personal commitments and peak productivity.
• Inclusive Community: Employee Resource Groups (ERGs) celebrate diversity, equity, and inclusion across race, gender, LGBTQ+, veterans, and neurodiversity.
Recognition Programs: Quarterly awards, peer‑to‑peer shout‑outs, and “Spotlight on Innovation” showcases celebrate outstanding contributions.
• Virtual Socials: Regular coffee chats, game nights, and wellness challenges that foster camaraderie across geographical borders.
• Security‑First Mindset: Rigorous training on data protection, privacy best practices, and secure communication ensures we safeguard client information at every step.

Compensation, Perks & Benefits

We offer a competitive salary range of $52,000 – $82,000 annually, calibrated according to experience, education, and market data. In addition to the base pay, eligible full‑time team members receive a comprehensive benefits package that includes:

• Medical, dental, and vision coverage with multiple plan options.
• Flexible spending accounts (FSAs) and health savings accounts (HSAs).
• Retirement savings plan with company match.
• Generous paid time off (PTO) and holidays, plus a “mental health day” each quarter.
• Professional development stipend and tuition reimbursement.
• Remote‑work allowance for home office setup, high‑speed internet, and ergonomics.
• Employee Assistance Program (EAP) for counseling, legal, and financial support.
• Wellness initiatives such as virtual fitness classes, meditation sessions, and nutrition webinars.

The Businessolver Way

For more than two decades, Businessolver has cultivated an environment where every employee is encouraged to bring their “A‑game,” innovate fearlessly, and enjoy the journey. Our guiding principles include:

• Client‑Obsessed Service: We put client success at the heart of everything we do.
• Data‑Driven Decisions: Insightful analytics guide our strategies and fuel continuous improvement.
• Integrity & Trust: Ethical conduct and transparent communication build lasting relationships.
• Empowerment: Autonomy and accountability empower team members to own outcomes.
• Community Impact: We support charitable causes and encourage volunteerism.

Equal Opportunity & Inclusion

Businessolver is an Affirmative Action and Equal Opportunity Employer. We celebrate diversity and welcome applicants of all backgrounds, including but not limited to race, color, ancestry, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, and criminal history (as permitted by law). Our commitment to inclusion extends throughout every stage of the hiring process.

How to Apply

If you are a seasoned writer with a passion for translating benefits intricacies into clear, engaging content, we want to hear from you! Click the button below to submit your resume, cover letter, and portfolio.

Are You Ready to Shape the Future of Benefits Communication?

Take the next step in your career and join a dynamic, forward‑thinking team that values creativity, expertise, and collaboration. Apply today and help us empower millions of employees to make smarter benefits decisions.