**Experienced Full Stack Call Center Healthcare Specialist – Remote Customer Service and Healthcare Navigation**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong background in healthcare and experience working in a fast-paced call center environment? If so, we encourage you to apply for our Experienced Full Stack Call Center Healthcare Specialist role. As a key member of our team, you will play a vital role in supporting veterans seeking medical and behavioral health care needs. With comprehensive training and a competitive salary, this is an exciting opportunity to grow your career while making a meaningful impact in the lives of those who have served our country. **About Workwarp** At Workwarp, we are dedicated to providing innovative solutions that improve the lives of our clients and their families. As a leading provider of healthcare services, we are committed to delivering exceptional care and support to those who need it most. Our team is passionate about making a difference, and we are seeking like-minded individuals to join our mission. **Role Summary** As a Call Center Healthcare Specialist, you will be a key point of contact for veterans seeking support with medical and behavioral health care needs. Working in a high-paced, team-oriented environment, you will manage inquiries, schedule appointments, and resolve issues efficiently, all while delivering exceptional service. This remote position includes comprehensive training to ensure your success and effectiveness in serving the veteran community. **Key Responsibilities** * **Customer Service**: Provide courteous and professional assistance to veterans, addressing inquiries about care authorizations, provider availability, claims, and other healthcare-related topics. * **Inbound and Outbound Communication**: Handle calls and chat messages to resolve issues promptly or escalate when necessary. * **Appointment Scheduling**: Facilitate scheduling of medical appointments per veteran or VA requests. * **Account Management**: Perform research to resolve discrepancies and maintain detailed documentation of all interactions. * **Technology Utilization**: Use company-provided tools and software to meet veterans' needs effectively. * **Other duties as assigned**. **Essential Qualifications** * **High School Diploma or GED**: A high school diploma or equivalent is required for this role. * **Call Center Experience**: At least 1 year of experience in a call center environment, with a focus on customer service and performance metrics. * **Healthcare Industry Experience**: At least 1 year of experience in the healthcare industry, including knowledge of health services and healthcare navigation. * **Microsoft Office Proficiency**: Proficiency in Microsoft Office products, including Word, Excel, and Outlook. * **Internet Navigation**: Ability to navigate the internet and use company-provided tools and software. * **Communication Skills**: Excellent verbal and written communication skills, with the ability to communicate effectively with veterans and internal stakeholders. **Preferred Qualifications** * **Military Experience**: Military experience with a focus on service delivery is a plus. * **Chat Messaging Experience**: Experience handling chat messaging in a call center environment. * **Healthcare Knowledge**: In-depth knowledge of healthcare services, including medical and behavioral health care. **Skills and Competencies** * **Customer Service**: Ability to provide exceptional customer service, with a focus on empathy and understanding. * **Problem-Solving**: Ability to analyze problems and develop effective solutions. * **Communication**: Excellent verbal and written communication skills, with the ability to communicate effectively with veterans and internal stakeholders. * **Time Management**: Ability to manage multiple tasks and priorities in a fast-paced environment. * **Adaptability**: Ability to adapt to changing situations and priorities. **Career Growth Opportunities and Learning Benefits** * **Comprehensive Training Program**: Our comprehensive training program will ensure your success and effectiveness in serving the veteran community. * **Career Advancement**: Opportunities for career advancement and professional growth within our organization. * **Continuous Learning**: Access to ongoing training and development opportunities to enhance your skills and knowledge. **Work Environment and Company Culture** * **Remote Work**: This is a remote position, with the flexibility to work from home. * **Flexible Shifts**: Flexible shifts between 7:00 AM and 6:00 PM (AK time). * **Computer Equipment**: Computer equipment provided for remote work. * **Collaborative Team Environment**: Our team is passionate about making a difference, and we are seeking like-minded individuals to join our mission. **Compensation, Perks, and Benefits** * **Competitive Salary**: A competitive salary, with opportunities for career advancement and professional growth. * **Benefits**: Comprehensive benefits package, including health, dental, and vision insurance. * **Paid Time Off**: Paid time off, including vacation and sick leave. * **Professional Development**: Opportunities for professional development and continuous learning. **Are You the One We're Looking For?** If you believe you have what it takes to excel in this role, we encourage you to apply without delay. We are keen to hear from talented candidates like you who are passionate about delivering exceptional customer service and making a meaningful impact in the lives of those who have served our country. **How to Apply** To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our mission. Apply To This Job Apply for this job