**Experienced Full Stack Airbnb/Short Term Rental Co-host – Remote & In-Person Property Management**

At Niagara Hospitality, we're not just building a team – we're crafting a community of passionate individuals who share our vision of delivering exceptional hospitality experiences to our guests. As a key member of our team, you'll have the opportunity to join a dynamic and innovative company that's redefining the short-term rental industry. **About Us** At Niagara Hospitality, we welcome over 20,000 guests from around the world to our properties each year. Our mission is to create unforgettable experiences for our guests, making them feel valued, appreciated, and relaxed in our homes away from home. We're committed to delivering luxury hospitality services that exceed our guests' expectations, and we're looking for talented individuals like you to join our team. **Job Summary** We're seeking an experienced and versatile Airbnb/Short Term Rental Co-host to join our team. As a Co-host, you'll be the face of our company, ensuring that every guest's stay is nothing short of exceptional. You'll be responsible for providing friendly and efficient solutions to our guests' needs, liaising with homeowners and contractors, and driving organizational improvements throughout the business. If you're a self-starter with a passion for hospitality and a knack for problem-solving, we want to hear from you. **Key Responsibilities** * Answer inbound calls and emails from guests and homeowners, providing friendly and efficient solutions to any issues or requests they may have. * Liaise between guests, homeowners, and contractors to fix any home repairs that arise during or after the stay. * Collect detailed information from customers and the field to formulate a resolution response to issues within service delivery and cost guidelines. * Manage challenging communications with high-value customers who are unsatisfied with our service, product, or resolution offered. * Report any issues discovered during property inspections and forward to appropriate managers. * Regularly inspect properties after their assigned cleaning to ensure they are ready for incoming guests. * Perform small or unskilled maintenance tasks, such as changing batteries or air filters, rolling trash canisters in/out from the street, tightening a screw on a towel holder, spreading salt on the ground prior to a frost, etc. * Work with your peers and management to drive organizational and process improvements throughout the business to prevent repeat issues from occurring. * Arrange to fulfill any or all guest requests before or during their stay. **Qualifications and Experience** * Must be a go-getter and a self-starter with a strong work ethic. * Must be able to lift 100lbs at certain points. * Attention to detail: As stated above, application MUST include a cover letter or other means of personal introduction with the word "cactus" to demonstrate ability to be detail-oriented. * Excellent communication skills, with the ability to communicate difficult messages clearly and empathetically; fluency in written and spoken English is required. * Must be willing to use smartphone and/or other device and allow for GPS tracking while working. * An active listener who can think quickly and critically under pressure. * Able to confidently solve complex problems, while maintaining customer satisfaction and controlling costs. * Ability to calmly thrive under pressure, perform consistently, and work with a sense of urgency. * Superb organization skills in order to prioritize and manage a large volume of cases during peak periods, as well as work autonomously. * Possess the ability to deliver luxury hospitality services to all of our guests. * Experience in home maintenance or property ownership. * Must be resourceful and willing to pitch in wherever needed. * Must be a self-starter, and able to recognize need before a task is assigned. * Must be comfortable working in multiple locations, across multiple properties any given day. * Must have a valid US Driver's License and reliable vehicle. * Flexible availability is a MUST for this position. We operate on a rotating schedule, which includes a combination of day & night shifts, weekends, and holidays. * HOTEL EXPERIENCE A PLUS * MUST RESIDE IN THE BUFFALO/NIAGARA FALLS AREA **Essential Skills and Competencies** * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Excellent problem-solving and critical thinking skills. * Ability to prioritize and manage multiple tasks and responsibilities. * Strong attention to detail and organizational skills. * Ability to work under pressure and meet deadlines. * Strong customer service skills and ability to provide exceptional guest experiences. * Ability to learn and adapt quickly to new systems and processes. * Strong analytical and technical skills. **Career Growth Opportunities and Learning Benefits** At Niagara Hospitality, we're committed to helping our team members grow and develop their careers. As a Co-host, you'll have the opportunity to: * Develop your skills and knowledge in hospitality, property management, and customer service. * Work with a dynamic and innovative team to drive organizational improvements and process enhancements. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Take on new challenges and responsibilities as you grow and develop in your role. * Enjoy a competitive compensation package and benefits, including flexible scheduling and opportunities for career advancement. **Work Environment and Company Culture** At Niagara Hospitality, we're proud of our company culture and work environment. We're a dynamic and innovative team that's passionate about delivering exceptional hospitality experiences to our guests. Our company culture is built on the following values: * Hospitality: We're committed to delivering exceptional hospitality experiences to our guests. * Innovation: We're always looking for new and better ways to do things. * Teamwork: We work together as a team to achieve our goals and objectives. * Integrity: We're committed to doing the right thing, even when it's hard. * Respect: We respect each other and our guests, and we treat everyone with kindness and compassion. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A competitive hourly rate of $18.00 per hour. * Flexible scheduling, including a rotating schedule that includes day and night shifts, weekends, and holidays. * Opportunities for career advancement and professional growth. * Ongoing training and development programs to enhance your skills and knowledge. * A dynamic and innovative work environment that's passionate about delivering exceptional hospitality experiences to our guests. **How to Apply** If you're a motivated and enthusiastic individual who's passionate about hospitality and customer service, we want to hear from you. To apply, please submit your application, including a cover letter or other means of personal introduction with the word "cactus" to demonstrate your attention to detail. We can't wait to hear from you! Apply for this job