**Experienced Full Stack Customer Service Representative – Insurance Policy Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! blithequark is seeking a highly motivated and dedicated Full Stack Customer Service Representative to join our team in Salt Lake City, Utah. As a Full Stack Customer Service Representative at blithequark, you will be the face of our company, providing top-notch support to our customers and helping them navigate their insurance policies. You will be working with a leading global provider of customer experience (CX) solutions, offering a wide range of products, including life, property, and casualty insurance, long-term care, retirement planning, investments, roadside assistance, and warranty. **About blithequark** blithequark is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. **Key Responsibilities:** * Receive, review, and process calls regarding customer's insurance policies * Assist customers with questions regarding policy coverage, billing, or the need to modify the policy * Provide empathetic and compassionate support to customers, resolving their issues in a timely and professional manner * Work collaboratively with internal teams to resolve complex customer issues * Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction * Participate in ongoing training and development to enhance skills and knowledge * Maintain a quiet and distraction-free work environment during working and training hours **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree preferred * At least 18 years of age * Must reside in Utah to be considered for this role * 6 months to 1 year of relevant work experience in customer service or a related field * Professional customer service aptitude and basic conflict resolution skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and external partners * Ability to navigate system tools to search for answers and information * Demonstrated ability to utilize computer systems and data systems * Ability to solve complex situations with limited information * Questioning and deductive reasoning skills * Ability to work independently and as part of a team **Preferred Qualifications:** * 1-2 years of experience in customer service or a related field * Experience working in the insurance industry or a related field * Certification in customer service or a related field * Bilingual or multilingual skills **Skills and Competencies:** * Customer Service Aptitude * Reliability * Empathy * Critical Thinking * Professional customer service skills * Basic conflict resolution skills * Effective verbal and written communication * Active listening skills * Demonstrated ability to multitask * Ability to navigate system tools to search for answers and information * Demonstrated ability to utilize computer systems and data systems * Ability to solve complex situations with limited information * Questioning and deductive reasoning skills * Ability to work in teams or independently **Work Environment and Culture:** * Remote work environment with flexible scheduling * Quiet and distraction-free work environment required during working and training hours * Self-accountability and ownership expected * Self-motivated and proactive approach to work * Ability to work independently and as part of a team * Collaborative and supportive team environment * Ongoing training and development opportunities * Recognition and rewards for outstanding performance **Compensation and Benefits:** * Competitive hourly rate: $15-$19/hour * Expected hours: No less than 40 hours per week * 401(k) plan with company matching * Dental insurance * Disability insurance * Health insurance * Paid time off * Vision insurance * Work from home opportunities * Bonus opportunities **Career Growth Opportunities:** * Ongoing training and development opportunities to enhance skills and knowledge * Career advancement opportunities within the company * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Opportunities to work on high-profile projects and initiatives **How to Apply:** If you're a motivated and dedicated customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or documentation. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer, committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. **Military Friendly:** blithequark is a 2023 Military Friendly Employer, proud partners of Military One Source, Military Spouse -Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication, and respect. Apply for this job