Experienced Patient Customer Service Support Representative – Remote Opportunity for Delivering Exceptional Healthcare Experiences

Welcome to blithequark

At blithequark, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! Our Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues.

About the Role

We are looking for a dedicated and compassionate Patient Customer Service Support Representative to join our team. As a valued member of our team, you will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then blithequark is the place for you!

Key Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and support.
• Initiate payment plans for patients with outstanding balances, ensuring a smooth and efficient process.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating excellent problem-solving skills.
• Maintain performance goals, consistently meeting or exceeding targets, and demonstrating a commitment to excellence.
• Ability to become proficient with processes after completing a structured training program, demonstrating a willingness to learn and adapt.

Knowledge, Skills, and Abilities

• Ability to work and learn in a fast-paced environment, prioritizing tasks and managing time effectively.
• Attention to detail, ensuring accuracy and precision in all interactions and tasks.
• Perform successfully in a team environment, collaborating with colleagues and contributing to a positive and supportive team culture.
• Excellent organization skills, managing multiple tasks and responsibilities with ease.
• Proficiency navigating multiple computer screens and applications, demonstrating technical aptitude and adaptability.
• Alpha-Numeric data entry proficiency, ensuring accurate and efficient data entry.
• Excellent communication skills, providing clear and concise information to patients, colleagues, and other stakeholders.

Requirements

To be successful in this role, you will need:

• High School Diploma or equivalent, demonstrating a foundation in education and a commitment to learning.
• REMOTE WORK: A dedicated work-from-home space, allowing you to work independently and maintain productivity.
• Ability to manage time and tasks independently, prioritizing responsibilities and meeting deadlines.
• Previous medical and/or call center experience is a plus, demonstrating a background in customer service and healthcare.

Technical Requirements

• Internet download speed of at least 50 megabytes per second, ensuring a stable and efficient connection.
• No satellite internet, ensuring a reliable and consistent internet connection.
• Ability to connect equipment to router/modem with Ethernet cord, ensuring a secure and stable connection.

Why Join blithequark?

At blithequark, we offer a range of benefits and incentives, including:

• Work from home opportunity, providing flexibility and work-life balance.
• Quarterly variable bonus potential, recognizing and rewarding outstanding performance.
• Generous paid time off, ensuring you have time to rest and recharge.
• Medical, Vision, and Dental Insurance Options, providing comprehensive coverage and support.
• Flexible Spending Accounts, allowing you to manage your finances and plan for the future.
• 401k and Employee Stock Purchase plans, providing opportunities for long-term growth and investment.
• No Charge Lab Testing, ensuring you have access to the care and support you need.
• Fitness Reimbursement Program, promoting health and wellness and supporting your overall well-being.
• And many more incentives, recognizing and rewarding your contributions and commitment to blithequark.

Pay Range

The pay range for this role is $15.25-21.00 or State/Local minimum wage, if higher, depending on experience and qualifications.

Career Growth and Development

At blithequark, we are committed to supporting your career growth and development, providing opportunities for learning, training, and advancement. You will have access to a range of resources and tools, including:

• Comprehensive training programs, ensuring you have the skills and knowledge you need to succeed.
• Mentorship and coaching, providing guidance and support as you navigate your career.
• Opportunities for advancement, recognizing and rewarding outstanding performance and contributions.
• A culture of innovation and continuous improvement, encouraging creativity and experimentation.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, fostering a culture of collaboration, respect, and inclusivity. You will be part of a dynamic and diverse team, working together to achieve our mission and vision.

Conclusion

If you are a motivated and compassionate individual, looking for a challenging and rewarding role in customer service, we encourage you to apply for this exciting opportunity. Join our team at blithequark and be part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.

How to Apply

To apply for this role, please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications. We look forward to hearing from you and exploring how you can contribute to our team at blithequark.

Equal Opportunity Employer

blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual.

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