Experienced Customer Sales and Service Representative - Delivering Exceptional Customer Experiences at blithequark

Join the blithequark Team and Power Your Career

Are you looking for a career that offers more than just a job? A place where you can share your ideas, learn, grow, and thrive? At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. Our team is a community of innovators, leaders, and believers in the power of listening and learning. We're not just a company; we're a movement that transforms the way people, businesses, and things connect with each other.

About the Role

As a Customer Sales and Service Representative at blithequark, you'll be the face of our company, delivering exceptional customer experiences that leave a lasting impression. With your superior sales and customer service skills, and a passion for technology, you'll be the go-to person for customers who rely on us for their connectivity needs. You'll work in a fast-paced environment where no two calls are the same, and you'll have the opportunity to make a real difference in people's lives.

Key Responsibilities

• Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service.
• Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
• Identify customer needs and proactively offer blithequark's products and services to meet monthly sales goals and deliver an outstanding customer experience.
• Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Respond to requests from customers about blithequark products and services.
• Verify service order accuracy and completeness and make corrections/changes as needed.
• Negotiate the collection of overdue bills.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Manage various systems and work tools while engaging on the phone with customers.

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, their business challenges, and industry trends. You're a master of empathy and communication, able to diffuse sensitive situations and provide exceptional customer service. You're driven to meet your daily sales goals while helping our customers stay connected to what matters most.

Essential Qualifications

• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Preferred Qualifications

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.

What You'll Gain

At blithequark, we're committed to helping you grow and develop your skills. You'll have access to training and development programs that will help you advance in your career. You'll work in a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. You'll be part of a team that's passionate about making a difference in people's lives.

Career Growth Opportunities

We're committed to helping you craft your own path to greatness. Whether you think in code, words, pictures, or numbers, you'll have the opportunity to find your future at blithequark. We'll provide you with the tools and resources you need to succeed, and we'll support you every step of the way.

Work Environment and Company Culture

This is a remote role, and you'll work from home with occasional in-person trainings and meetings. We're proud to be an equal opportunity employer, and we celebrate our employees' differences. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Compensation and Benefits

We offer a competitive compensation package that includes great pay and benefits. Our benefits are designed to help you move forward in your career and in areas of your life outside of blithequark. From health and wellness benefits to 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.

If you're hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington, or Washington, D.C. work location, the compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more.

Join the blithequark Team

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply. Even if you don't meet every "even better" qualification listed above, we want to hear from you. At blithequark, we're committed to finding the best talent and providing them with the tools and resources they need to succeed.

Apply now and take the first step towards a rewarding career at blithequark!