Experienced Full-Time Evening Customer Care Associate – Health Industry Navigation and Support with 10% Rate Differential at Blithequark

Join the Award-Winning Team at Blithequark

Blithequark is a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, dedicated to making healthcare easier for our members. We're seeking a compassionate and customer-focused Evening Customer Care Associate to join our team. As a work-from-home associate, you'll play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system.

About Blithequark

At Blithequark, we're passionate about helping people every single day. Our employees enjoy a supportive and friendly work environment, with opportunities for growth and development. We're proud to have received numerous awards and recognition for our excellence in customer service, including:

• 2024 Excellence in Customer Service Awards: Organization of the Year (Small)
• 2024 Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• 2024 Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)

Summary of Role

As an Evening Customer Care Associate at Blithequark, you'll be responsible for delivering a positive experience that solves members' needs and challenges while working to resolve issues. You'll have the opportunity to make a difference in the lives of our members, and we're committed to providing you with the training and equipment you need to succeed.

Your Success

We're invested in your success and offer:

• Comprehensive new-employee training program
• All work equipment provided
• Ongoing support and guidance from our experienced team

Invested in You

At Blithequark, we offer a total rewards package that includes:

• Robust Medical coverage
• Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs and Wellness Programs

Pay Rate and Benefits

Our hourly rate for this position starts at $16.00, with a 10% rate differential for evening shifts. We also offer a range of benefits, including:

• Competitive salary
• Opportunities for career growth and advancement
• Comprehensive benefits package

Hours and Shift

This is a full-time position, working 40 hours per week, Monday through Friday. The two evening shifts available are:

• 1:00 pm to 9:30 pm EST
• 1:30 pm to 10:00 pm EST

Occasional overtime may be required to meet business needs.

Job Summary

As an Evening Customer Care Associate, your key responsibilities will include:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying and collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Minimum Requirements

To be successful in this role, you'll need:

• High School Degree or GED required
• Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution skills
• Multitasking skills

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our employees grow and develop their careers. We offer:

• Opportunities for advancement and promotion
• Training and development programs
• Mentorship and coaching

Work Environment and Company Culture

At Blithequark, we're proud of our supportive and friendly work environment. We offer:

• A collaborative and dynamic work environment
• A culture of recognition and reward
• Opportunities for socialization and team-building

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salary
• Comprehensive benefits package
• Opportunities for career growth and advancement

Conclusion

If you're passionate about helping others and making a difference in the lives of our members, we encourage you to apply for this exciting opportunity at Blithequark. Join our award-winning team and start your career in the health industry today!

Apply now and take the first step towards a rewarding career at Blithequark!