Experienced Full-Time Customer Success Associate - Remote Student Loan Support and Advocacy Role with blithequark

About blithequark

blithequark is a pioneering fintech company dedicated to helping millions of Americans alleviate the burden of student debt through intelligent, algorithm-driven solutions. By combining policy expertise with cutting-edge technology, we empower student loan borrowers nationwide to make informed financial decisions and navigate the complexities of repayment strategies. As a Certified B Corporation, we are committed to fostering a culture of social responsibility and financial wellness.

Our founding team comprises seasoned professionals with extensive experience in public policy, law, consumer finance, and engineering, united by a shared mission to tackle one of the most pressing challenges of our generation. With the support of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures, we have recently secured Series A funding to further drive our growth and impact.

Learn more about our innovative product and hear from our satisfied borrowers in this brief video and testimonials. We invite you to join our dynamic team and contribute to our mission-driven culture.

Your Role

As a Customer Success Associate at blithequark, you will play a vital role in our Borrower Success Team, working directly with student loan borrowers to help them navigate our tools and enroll in federal forgiveness and repayment programs. Through comprehensive training and hands-on experience, you will rapidly become an expert in the student loan landscape, serving as the primary point of contact for our users.

This is a remote, full-time contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. As a Customer Success Associate, you will report to the Head of Borrower Success and collaborate with a talented team of professionals who share your passion for making a positive impact.

Key Responsibilities

• Product Knowledge: Develop a deep understanding of blithequark's product offerings and how they address borrowers' needs, enabling you to provide personalized support and guidance.
• Customer Engagement: Engage with borrowers via email and live chat, responding to inquiries, and providing empathetic support to help them achieve their financial goals.
• Application Review and Submission: Review and submit applications for federal loan programs, ensuring accuracy and efficiency in the process.
• Innovation and Process Improvement: Proactively suggest and implement ideas and automations that can help scale the team, streamline processes, and enhance the overall borrower experience.
• Collaboration and Feedback: Work closely with the product, design, and engineering teams to bring user feedback to life, driving the development of new features and offerings that meet borrowers' needs.
• Team Collaboration: Collaborate with the Borrower Success Team to achieve team and company growth goals, aligning with blithequark's social mission and values.

Recommended Experience

We are seeking talented professionals with at least one year of relevant work experience in a fast-paced environment. Experience in start-ups, finance (including financial aid or fintech), government programs, or customer support is highly valued. If you are passionate about applying your skills to tackle a major social issue and drive positive change, we encourage you to apply.

Key Qualities and Skills

During the interview process, we will assess the following key qualities and skills:

• Attention to Detail: The ability to understand and communicate complex program requirements, manage internal systems, and processes with accuracy and efficiency.
• Fast Learner: Demonstrated experience in quickly mastering new skills and knowledge areas, adapting to changing priorities and environments.
• Clear Communicator: The ability to field questions from borrowers with empathy, tact, and clarity, providing personalized support and guidance.
• Excellent Team Player: A collaborative mindset, with the ability to support teammates, communicate capacity and expectations clearly, and contribute to a positive team culture.

Our Values

At blithequark, we pride ourselves on being a mission-driven company with an inclusive culture. Our values are the foundation of our team's daily work:

• Empathy: We prioritize understanding and compassion in our interactions with borrowers, teammates, and stakeholders.
• Diversity: We celebrate diversity in all its forms, fostering an environment where everyone feels welcome and valued.
• Growth: We encourage continuous learning, professional development, and innovation, empowering our team to grow and thrive.
• Determination: We are committed to achieving our mission, persevering through challenges, and driving positive change.
• Humility: We remain humble, approachable, and open to feedback, recognizing that we are stronger together.
• Fun: We believe that work should be enjoyable, embracing a culture of camaraderie, and celebration.

Learn more about our values and culture at www.meetsummer.org/careers.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Success Associate, you will have access to comprehensive training, mentorship, and opportunities for professional growth. Our dynamic team is passionate about learning, innovation, and collaboration, providing a stimulating environment that fosters creativity and success.

Work Environment and Company Culture

blithequark is a remote-friendly company, offering flexible work arrangements that support work-life balance. Our team is distributed across various locations, and we prioritize regular communication, collaboration, and connection. We celebrate our diversity, promote inclusivity, and strive to create a positive, supportive work environment that empowers our team to thrive.

Compensation, Perks, and Benefits

We offer a competitive compensation package, comprehensive benefits, and perks that support our team members' well-being and financial health. While specific details may vary, we prioritize providing a supportive and rewarding work environment that values our team members' contributions.

Conclusion

If you are passionate about making a positive impact, driving change, and supporting student loan borrowers, we invite you to join our dynamic team at blithequark. As a Customer Success Associate, you will play a vital role in shaping our borrowers' financial futures, contributing to our mission-driven culture, and growing with our company. Apply now to embark on a rewarding career journey with blithequark!