Experienced Customer Onboarding Consultant – Strategic Deployment and Partnership Development Expert for blithequark Pro Programs

Introduction to blithequark

At blithequark, we are committed to delivering exceptional customer experiences through our innovative Pro programs. As a leader in our industry, we recognize the importance of strategic deployment and partnership development in driving business growth and customer satisfaction. Our Pro Outside Sales Operations and Enablement team plays a critical role in ensuring the successful onboarding of new and current customers, and we are seeking an experienced Customer Onboarding Consultant to join our team.

Job Overview

The Customer Onboarding Consultant will be responsible for providing new and current customers with a positive and strategic deployment experience into blithequark Pro programs. This role will partner cross-functionally with internal and external departments to ensure integration objectives are completed, customer experience efforts are prioritized, and sales teams are fully supported to grow new business inside their markets. The successful candidate will make key decisions on a daily basis, regarding intake of new information, what to do with the information, and resolution communication to affected parts of the organization, with little or no approval from management.

Key Responsibilities

• Pre-Agreement Support:
  • Build customer-specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership
  • Consult with customers and National Account Managers to identify customer set-up needs and requirements and prioritize key target dates to develop a strategy and an execution plan
  • Lead the A-to-Z customer integration efforts by managing tasks, performing quality checks and updates with key stakeholders, anticipating, and overcoming activation roadblocks, and managing expectations as plans change and processes evolve
• Partnership Development:
  • Partner with 3rd Party Support Teams to ensure the set-up and integration needs of the customer are clearly defined and communicated with all parties involved
  • Collaborate with Credit Teams to ensure all credit-related information and/or requests have been gathered, prepared, and presented for credit extension
  • Work with Pro-Solution Center and Special-order teams to ensure our internal processes and procedures align and meet the needs or requirements of the customer and/or their procurement platforms
  • Partner with National Account Managers, Sr. National Account Managers, and Directors of National Accounts to strategize and execute the agreement and deployment of the partnership inside and outside of the blithequark Pro organization following Onboarding phases model
• Post-Launch Support:
  • Identify and communicate adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Managers
  • Provide post-launch support to clients and National Account Managers through partnership presentations, trouble-shoot implementation issues, communicate resolution timelines, and manage expectations
  • Execute on transition plans and move to full sales support by the National Account team

Qualifications

To be successful in this role, you will need:

• Education: High school diploma required, Bachelor's Degree strongly preferred, however, work experience may be considered in lieu of formal education
• Experience: At least 3 years in sales, account management, or customer onboarding, with B2B outside sales experience strongly preferred
• Skills:
  • Strong Project Management Skills
  • Excellent Presentation Skills
  • Excellent Oral and Written Communication Skills
  • Ability to analyze and report data
  • Computer literacy with a working knowledge of Excel and the ability to learn the set-up process of customer service software applications
  • MS Office proficiency with a strong emphasis on MS TEAMS, Excel, and PowerPoint
• Competencies:
  • Advanced organizational skills with the ability to handle multiple assignments and adherence to deadlines
  • Prior Experience with E Commerce/ Third Party platform management preferred

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Onboarding Consultant, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure your success in the role
• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities for career advancement and professional growth within the company
• Recognition and reward programs to recognize your achievements and contributions

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on a foundation of:

• Respect and empathy for our customers, employees, and partners
• A commitment to diversity, equity, and inclusion
• A focus on innovation and continuous improvement
• A culture of recognition and reward for outstanding performance

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $81,200.00 - $135,400.00 annually
• A range of benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for professional growth and development
• A positive and inclusive work environment

Conclusion

If you are a motivated and experienced customer onboarding professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Onboarding Consultant, you will play a critical role in driving business growth and customer satisfaction, and you will have the opportunity to develop your skills and knowledge in a supportive and inclusive environment. Don't miss out on this opportunity to join our team and contribute to the success of blithequark.