Customer Support Executive -Theau Technical Live, Work from home
Job Requirements
Job Title: Customer Support Executive (WFH/Remote)
Company Name: Theau Technical Live
Location: Vijayawada, Andhra Pradesh
Salary: ₹35,000 per month
Employment Type: Full-time, Work from Home (Remote)
Job Description
Are you passionate about providing exceptional customer service? Are you a problem solver who enjoys helping others? Join our team at Theau Technical Live as a Customer Support Executive and become a part of our growing organization. As a Customer Support Executive, you will be responsible for assisting our customers with their inquiries, troubleshooting technical issues, and providing timely resolutions. This is a remote position, allowing you to work from the comfort of your own home while delivering excellent customer support.
- Responsibilities
- Respond promptly to customer inquiries via phone, email, or live chat
- Identify and assess customer needs to achieve satisfaction
- Provide accurate and efficient technical support, troubleshooting software and hardware issues
- Resolve customer complaints and ensure customer retention
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed and accurate records of customer interactions
- Requirements
- Previous experience in customer support or a similar role is preferred
- Strong problem-solving and communication skills
- Excellent multitasking abilities with the capacity to prioritize tasks effectively
- Proficiency in using customer support software and tools
- Familiarity with computer systems and software applications
FAQs
1Q: Is this a remote position?
A: Yes, this position is fully remote, allowing you to work from the comfort of your own home.
2Q: What are the working hours for this role?
A: The working hours for the Customer Support Executive position are [insert working hours].
3Q: What is the salary for this position?
A: The salary for this position is ₹35,000 per month.
4Q: Are there any specific qualifications required for this role?
A: While previous experience in customer support or a similar role is preferred, we also value strong problem-solving and communication skills.
5Q: What tools or software will I be using?
A: You will be using customer support software and tools to assist customers and resolve their technical issues effectively.
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