Customer Care Professional - Platinum at blithequark: Delivering Exceptional Customer Experiences

Join the blithequark Team: Where Your Career Journey Matters

At blithequark, we believe that with the right backing, individuals and businesses can achieve incredible progress. As part of our global and diverse community, you'll be part of a team committed to supporting our customers, communities, and each other. Here, you'll learn, grow, and create a unique and meaningful career journey, backed by benefits, programs, and flexibility that cater to your personal and professional needs.

Our Commitment to You

At blithequark, we recognize and reward your contributions, leadership, and impact. Every colleague has the opportunity to share in the company's success, and together, we'll strive to uphold our company values and deliver the world's best customer experience with integrity, in an environment where everyone feels seen, heard, and valued.

The Role: Customer Care Professional - Platinum

As the face of blithequark, you'll create positive interactions with our customers every day, from curating unique experiences to helping them with their everyday needs. With industry-leading training and ongoing coaching, you'll grow your skills and continually set the standard for world-class, customer-first service.

Key Responsibilities

• Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced customer care environment, driving a Customer First mentality.
• Consult with Card Members to understand their needs and tailor unique and personal solutions, reinforcing the benefits of card membership and acknowledging Card Member tenure.
• Add value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty.
• Utilize your "service-oriented" personality to develop key selling skills, optimizing and solidifying the customer relationship by deepening their loyalty to our brand.
• Analyze fraud and dispute cases, sharing case outcomes to protect the interests of our organization and our customers.
• Use tools and resources to identify custom solutions and anticipate customer needs, maintaining a first point of contact resolution.
• Meet and exceed performance goals, including sales rates, quality goals, compliance regulations, productivity targets, and customer performance metrics.

Minimum Qualifications

• Strong written and communication skills to converse effectively and naturally with our Card Members.
• Resilience to efficiently manage a steady stream of customer calls while balancing performance to meet various metrics and remaining positive through change and stressful situations.
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
• Technical savvy to multi-task and navigate through multiple computer systems and applications simultaneously with speed and accuracy.
• Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
• Driven to please by providing the ultimate experience for our Card Members on every interaction.
• Timeliness and reliability.

Preferred Skills

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills.
• Customer service and consultative sales environment experience preferred.
• Passion for consultative sales, recommending products or solutions tailored to each customer.
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.

What We Offer

At blithequark, we back our colleagues and their loved ones with benefits and programs that support their holistic well-being. Our benefits include:

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Work Environment and Company Culture

blithequark offers a fantastic and diverse working environment, with a hybrid model in Sunrise, Florida, requiring on-site presence 3 days a week. We prioritize high performance and reward it with target-driven incentives. Our enterprise working model, Amex Flex (referred here as blithequark Flex), provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture.

Career Growth Opportunities

At blithequark, you'll have the opportunity to grow your skills through industry-leading training and ongoing coaching. You'll be part of a team that strives to deliver the world's best customer experience, and you'll be recognized and rewarded for your contributions, leadership, and impact.

Compensation and Benefits

The expected hourly pay range for this job is $20.00 to $22.25 hourly, plus bonus and benefits. Ultimately, your pay will be determined based on your location, experience, and other job-related factors.

Join Us

If you're passionate about delivering exceptional customer experiences and building customer loyalty, we encourage you to apply for the Customer Care Professional - Platinum role at blithequark. As an equal opportunity employer, we make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

blithequark is committed to supporting our colleagues with the resources they need to thrive, professionally and personally. If you're looking for a career journey that's unique and meaningful, with benefits, programs, and flexibility that support you personally and professionally, we invite you to join our team.