Experienced Online Live Chat Assistant - Customer Service & Communication Specialist at blithequark

Join blithequark as an Online Live Chat Assistant: Elevate Customer Experience in a Dynamic Environment

blithequark, a pioneer in the aluminum industry, is on the lookout for a motivated and passionate individual to fill the role of Online Live Chat Assistant in our Philadelphia team. This entry-level, part-time position is an excellent opportunity for those looking to kick-start their career in customer service and communication within a fast-paced and innovative setting. As an Online Live Chat Assistant, you will be pivotal in enhancing customer satisfaction by providing immediate and effective support to our clients through live chat.

About blithequark and the Aluminum Industry

blithequark is at the forefront of innovation in the aluminum industry, committed to delivering high-quality products and exceptional customer experiences. Our company culture thrives on collaboration, accountability, and a relentless pursuit of improvement. As part of our customer service team, you will be an integral part of our mission to exceed customer expectations and foster long-lasting relationships.

Key Responsibilities

• Customer Interaction: Engage with clients via live chat to address inquiries, provide detailed product information, and resolve issues promptly, focusing on delivering outstanding customer service.
• Problem Solving: Utilize critical thinking to identify customer needs, troubleshoot issues, and provide effective solutions or escalate concerns to the relevant department as necessary.
• Information Management: Maintain accurate and up-to-date records of customer interactions, transactions, comments, and complaints within our customer relationship management (CRM) system.
• Support and Collaboration: Work closely with team members and management to continuously improve the live chat experience, sharing insights on common customer queries or challenges.
• Follow-up Communication: Conduct follow-ups with customers to ensure their queries are resolved satisfactorily and gather feedback on their experience.
• Adaptability: Quickly adapt to changes in products, policies, or customer service procedures to ensure the information provided to clients is accurate and current.
• Assist with Training: Support new hires by participating in training sessions to share best practices and insights gained from customer interactions.

Requirements and Qualifications

To excel as an Online Live Chat Assistant at blithequark, you should possess:

• Education: A high school diploma or equivalent. Coursework in communications, business, or related fields is advantageous.
• Experience: No prior experience is necessary, but any background in customer service, retail, or live chat environments is beneficial.
• Personality Traits:
  • Reliable: Demonstrate a strong work ethic and dependability in fulfilling obligations.
  • Passionate: Show enthusiasm for customer service and a genuine desire to assist clients.
• Soft Skills:
  • Critical Thinking: Ability to analyze issues, interpret information, and devise effective solutions under pressure.
  • Adaptability: Successfully navigate a fast-paced environment, adjusting to shifts in customer needs and company protocols.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As an Online Live Chat Assistant, you will have the opportunity to:

• Develop your customer service and communication skills in a dynamic environment.
• Gain insights into the aluminum industry and understand the intricacies of customer needs.
• Collaborate with a diverse team and learn from their experiences and expertise.
• Take on additional responsibilities and contribute to the continuous improvement of our customer service processes.

Work Environment and Company Culture

blithequark boasts a high-energy workplace focused on achieving impactful results. Our culture values:

• Collaboration: Working together as a team to achieve common goals.
• Accountability: Taking ownership of your work and being responsible for your actions.
• Continuous Improvement: Embracing a mindset of ongoing learning and improvement.

This environment provides a platform for you to grow professionally and personally, making significant contributions to our mission.

Compensation, Perks, and Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• A competitive retirement plan.
• Profit-sharing opportunities to align your success with the company's performance.
• Travel opportunities for personal development and team bonding, enhancing your experience and skills.
• A dynamic work environment that fosters growth and innovation.

Why Join blithequark?

blithequark is an equal opportunity employer dedicated to celebrating diversity and creating an inclusive environment for all employees. We are committed to providing a workplace where everyone has the opportunity to thrive and contribute to our mission. If you are a motivated and passionate individual looking to start or advance your career in customer service, we encourage you to apply for this exciting opportunity.

How to Apply

If you are ready to take on the challenge and become a part of our dynamic customer service team, please submit your application by October 27, 2024. We look forward to welcoming a new team member who shares our commitment to excellence and customer satisfaction.

blithequark is proud to be an equal opportunity employer, and we assure all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Don't miss this chance to embark on a rewarding career journey with blithequark. Apply today and be part of a team that values innovation, collaboration, and customer satisfaction above all.