Experienced Full Stack Customer Service Representative – Work From Home with blithequark

Join the Team at blithequark: Redefining Customer Service Excellence

blithequark, a global leader in communications and technology, is seeking a talented Customer Service Representative to join our team from the comfort of your own home. As a member of our team, you'll have the opportunity to redefine customer service, creating meaningful connections with each customer. Every interaction is a chance to introduce the latest technology, services, and offers, while driving to meet your daily and monthly sales goals. You'll play a critical role in helping our customers stay connected to what matters most.

About blithequark and the Industry

blithequark is a renowned company in the communications and technology sector, dedicated to providing innovative solutions and exceptional customer experiences. Our industry is constantly evolving, and we're looking for talented individuals who can adapt and thrive in a fast-paced environment. As a Customer Service Representative at blithequark, you'll be at the forefront of delivering outstanding service and support to our customers.

Key Responsibilities:

• Address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support.
• Utilize creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.
• Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
• Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
• Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services.
• Engage with Tier 3 support, third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Troubleshoot and resolve various customer-impacting issues, such as voice and data issues that span multiple networks and elements.
• Get customers up and running with the latest products and services, such as air cards, USB devices, and blithequark-provided software and applications.

What We Offer:

At blithequark, we're committed to providing our employees with a supportive and inclusive work environment. Here are some of the benefits and perks you can expect:

• Competitive salary range: $15.00 - $19.57 per hour, plus up to $1000 in commissions yearly if all sales goals are met.
• Paid training and additional resources to support your success.
• Medical, dental, and vision coverage.
• 401(k) plan.
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays).
• Paid Parental Leave.
• Paid Caregiver Leave.
• Additional sick leave beyond what state and local law require.
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.
• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone.

Requirements and Qualifications:

To succeed in this role, you'll need:

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
• Occasional overtime may be required.
• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
• Ability to work from home and maintain a professional workspace that meets blithequark's standards.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our employees grow and develop their skills. Here are some of the opportunities you can expect:

• Paid training and development programs.
• Opportunities for career advancement and promotion.
• Access to the latest technology and tools.
• Collaborative and supportive work environment.

Work Environment and Company Culture:

At blithequark, we pride ourselves on a culture that values innovation, teamwork, and customer satisfaction. Here are some of the highlights:

• Diverse and inclusive work environment.
• Flexible work arrangements, including work-from-home options.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance.

How to Apply:

If you're passionate about delivering exceptional customer service and want to join a dynamic team, apply today to become a Customer Service Representative at blithequark!