Experienced Full-Time Customer Service Support Representative - Patient Customer Service in Remote Setting (11am-8pm EST) with blithequark

Join the blithequark Team: Accelerating Life-Changing Healthcare Breakthroughs

At blithequark, we're on a mission to revolutionize the healthcare industry by driving innovation, improving patient care, and enhancing the overall customer experience. As a leader in the field, we're committed to fostering a culture of learning, growth, and collaboration. Our Patient Customer Service department is at the forefront of this effort, and we're seeking a dedicated and passionate Customer Service Support Representative to join our team.

About the Role

As a Customer Service Support Representative at blithequark, you'll play a critical role in delivering exceptional customer experiences, resolving patient inquiries, and providing solutions to challenging billing issues. This is a unique opportunity to work in a fast-paced, dynamic environment where no two days are the same. You'll be empowered to make a positive impact on patients' lives, contribute to the success of our team, and grow your skills and career.

Key Responsibilities:

• Respond to 80+ inbound calls per day from patients, doctor's offices, and private insurance carriers, providing timely and effective solutions to their inquiries.
• Initiate payment plans for patients with outstanding balances, ensuring a smooth and efficient billing process.
• Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating expertise and knowledge of our services and policies.
• Maintain performance goals and strive for excellence in customer service, quality, and productivity.
• Become proficient with our processes and systems after completing a structured training program, ensuring a seamless transition into the role.

Requirements and Qualifications:

To succeed as a Customer Service Support Representative at blithequark, you'll need:

• A High School Diploma or equivalent.
• Previous medical and/or call center experience, which is highly desirable.
• A dedicated work-from-home space with a reliable internet connection (at least 50 Mbps download speed) and the ability to connect equipment to a router/modem with an Ethernet cord.
• Excellent communication skills, both written and verbal.
• The ability to work independently, manage time and tasks effectively, and maintain productivity in a remote setting.
• Proficiency in navigating multiple computer screens and applications, with alpha-numeric data entry skills.
• Attention to detail, organization skills, and the ability to perform successfully in a team environment.

What We Offer:

At blithequark, we're committed to providing our employees with a comprehensive benefits package, including:

• Competitive salary range: $15.25-$21.00 per hour or state/local minimum wage, if higher.
• Quarterly variable bonus potential.
• Generous paid time off.
• Medical, Vision, and Dental Insurance Options.
• Flexible Spending Accounts.
• 401(k) and Employee Stock Purchase plans.
• No-charge lab testing.
• Fitness reimbursement program.
• And many more incentives!

Why Join blithequark?

By joining our team, you'll become part of a dynamic and innovative organization that's dedicated to making a positive impact on patients' lives. Here are just a few reasons why you should consider a career with blithequark:

• Work-from-home opportunity with a flexible schedule.
• Opportunities for career growth and professional development.
• Collaborative and supportive team environment.
• Comprehensive benefits package.
• Recognition and rewards for outstanding performance.

Our Culture and Values:

At blithequark, we're proud of our culture and values, which are centered around:

• Diversity, equity, and inclusion.
• Respect and empathy for our patients, customers, and colleagues.
• Integrity, honesty, and transparency.
• Continuous learning and improvement.
• Collaboration and teamwork.

How to Apply:

If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to join our team.

Equal Opportunity Employer:

blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Don't miss this opportunity to join our team and make a difference in the lives of patients! Apply today!