Experienced Virtual Customer Care Representative – Homebuilding Industry Expertise with Emphasis on Customer Relations, Trade Partner Management, and Community Development

Introduction to blithequark

blithequark is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. At blithequark, we empower our team members to build their future, and we are committed to fostering a supportive and enriching environment for our Associates.

Job Overview

The Virtual Customer Care Representative is responsible for managing and overseeing homes under warranty in assigned community(s). This role promotes, facilitates, and fosters positive working relationships with customers as well as coordinates and supervises the work of blithequark trade partners. As a Virtual Customer Care Representative at blithequark, you will have the opportunity to work with a talented team of professionals who share a passion for delivering exceptional customer experiences and building high-quality homes.

Key Responsibilities

• Promote, facilitate, and foster positive working relationships with blithequark customers and trade partners
• Regularly exercise sound judgment and discretion when working with homeowners and trade partners
• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedy any trade partner scheduling, communication, or payment-related issues
• Ability to understand manufacturer recommendations for use and application of their products
• Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations, and 30-day post-close visits
• Review and certify the completion of each home within their community
• Manage, supervise, and direct all aspects of customer relations for an assigned community
• Conduct field meetings with trade partners, construction staff, and sales staff as needed
• Be an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervise, review, and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers, and signage

Requirements

To be successful in this role, you will need:

• High School Diploma or equivalent required, or equivalent work experience
• Bachelor's degree in a related field preferred
• Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• Valid Driver's License with a good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting, and document management
• Ability to read and interpret blueprints
• Computer literacy and proficient in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal), and time management skills

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a fast-paced, dynamic environment
• Knowledge of the homebuilding industry and trade partner management
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Excellent customer service skills and ability to build strong relationships with customers and trade partners

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: ability to communicate effectively with customers, trade partners, and internal stakeholders
• Problem-solving skills: ability to analyze problems and develop effective solutions
• Time management skills: ability to prioritize tasks and manage time effectively
• Leadership skills: ability to lead and manage trade partners and internal stakeholders
• Customer service skills: ability to provide exceptional customer service and build strong relationships with customers

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to fostering a culture of opportunity and growth for our Associates. As a Virtual Customer Care Representative, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development training and education programs
• Opportunities for advancement and career progression
• Mentorship and coaching from experienced professionals
• Access to industry-leading technology and tools
• Opportunities to work on high-profile projects and initiatives

Work Environment and Company Culture

At blithequark, we are committed to fostering a supportive and enriching environment for our Associates. Our company culture is built on the following values:

• Integrity: we operate with honesty and transparency in all our interactions
• Respect: we treat our customers, trade partners, and internal stakeholders with respect and dignity
• Excellence: we strive for excellence in everything we do
• Teamwork: we work together as a team to achieve our goals and objectives
• Innovation: we encourage innovation and creativity in all our interactions

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits to our Associates, including:

• Competitive salary and bonus structure
• Comprehensive health insurance plans, including Medical, Dental, and Vision coverage
• 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
• Paid Parental Leave and an Associate Assistance Plan
• Education Assistance Program and up to $30,000 in Adoption Assistance
• Opportunities for career growth and advancement
• Access to industry-leading technology and tools
• Opportunities to work on high-profile projects and initiatives

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for the Virtual Customer Care Representative role at blithequark. As a member of our team, you will have the opportunity to work with a talented group of professionals who share a passion for delivering exceptional customer experiences and building high-quality homes. Apply today and take the first step towards building your future with blithequark!