Experienced Customer Service Representative – Retail Sales and Store Operations Support at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing essential products at great values to the communities we serve. As a leading retailer, we strive to create a welcoming and inclusive shopping environment for our customers. Our mission is to deliver exceptional service, offer a wide range of products, and make a positive impact on the lives of our customers and associates. We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives, where you will play a vital role in supporting our stores and delivering an outstanding customer experience.

Job Summary

As a Customer Service Representative at blithequark, you will be responsible for providing exceptional service to our customers, ensuring a positive and approachable shopping experience. Your key priorities will include greeting customers, assisting them with the selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. You will be an integral part of our store team, working together to maintain a clean, well-stocked store and ensuring a safe and secure shopping environment for our customers.

Key Responsibilities

• Provides customer engagement in a positive and approachable manner, ensuring a welcoming shopping experience for all customers.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience, including stocking shelves and recovering merchandise.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store, ensuring a well-organized and visually appealing shopping environment.
• Accurately handles customer funds and processes transactions using the POS system, maintaining a high level of accuracy and attention to detail.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment, reporting any concerns or issues to management.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation, including participating in visual merchandising and store displays.

Position Requirements

To be successful in this role, you will need to possess a high school diploma or equivalent, with the ability to follow directives and interpret retail operational documents as assigned. Previous experience working in retail, hotel, restaurant, grocery, or drug store environments is preferred, although not essential. You will need to be physically able to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height, with the ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

Essential Qualifications

• High school diploma or equivalent.
• Ability to follow directives and interpret retail operational documents as assigned.
• Previous experience working in retail, hotel, restaurant, grocery, or drug store environments (preferred).
• Physical ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height.
• Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays.

Preferred Qualifications

• Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer service.
• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
• Basic math skills, with the ability to accurately handle customer funds and process transactions using the POS system.
• Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Customer Focus: A passion for delivering exceptional customer service, with a strong focus on meeting the needs of our customers.
• Developing Potential: A willingness to learn and develop new skills, with a focus on continuous improvement and growth.
• Results Driven: A strong work ethic, with a focus on achieving results and delivering high-quality outcomes.
• Strong Organizational Skills: The ability to prioritize tasks, manage time effectively, and maintain a high level of organization in a fast-paced environment.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
• Problem Solving/Decision Making: The ability to think critically and make sound decisions, with a focus on resolving customer complaints and issues in a fair and timely manner.
• Job Knowledge: A strong understanding of retail operations, with a focus on delivering exceptional customer service and maintaining a safe and secure shopping environment.
• Relationship Management: The ability to build strong relationships with customers, colleagues, and management, with a focus on delivering exceptional customer service and driving business results.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our associates. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training program, covering retail operations, customer service, and sales techniques.
• Ongoing coaching and feedback, with a focus on continuous improvement and growth.
• Opportunities for advancement, with a range of career paths available, including management and leadership roles.
• Access to a range of benefits, including competitive pay, flexible scheduling, and employee discounts.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on a foundation of respect, integrity, and teamwork. Our stores are designed to be welcoming and inclusive, with a focus on delivering exceptional customer service and creating a positive shopping experience. We are committed to maintaining a safe and secure shopping environment, with a range of protocols in place to protect our associates and customers, including:

• Plexiglass guards at cash registers.
• Associates conduct home health screenings two hours prior to their shift.
• Managers conduct in-store health screenings of each associate prior to shift.
• Cleaning protocols that include hand sanitizer and supplies to clean throughout the day.
• Social distancing by maintaining at least six feet between yourself and shoppers.
• Face masks and gloves for associates to wear during their shifts.

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits, including:

• Competitive pay, with opportunities for advancement and growth.
• Flexible scheduling, with a range of shifts available, including days, evenings, weekends, and holidays.
• Employee discounts, with access to a range of products and services at discounted rates.
• Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off.
• Opportunities for advancement, with a range of career paths available, including management and leadership roles.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic and fast-paced team, with a focus on delivering exceptional customer service and driving business results. With a range of training and development opportunities available, as well as competitive pay and benefits, this is an ideal role for anyone looking to start or advance their career in retail. Apply today to join our team and start your journey with blithequark!