Experienced Customer Care Agent - Phone, Online Chat, and Email Support with Opportunities for Growth at Blithequark

Join the Team at Blithequark: Where Customer Delight Meets Innovation

Blithequark is revolutionizing the lighting industry as the fastest-growing online retailer, and we're on the hunt for talented Customer Care Agents to join our dynamic team. As a leader in customer satisfaction, we've been recognized by Newsweek magazine for providing the best customer service in the country. Now, we're looking for individuals who share our passion for delivering exceptional experiences and are eager to make a difference. If you're a motivated, team-oriented, and creative problem-solver who thrives in a fast-paced environment, we want to hear from you!

About Us: A Culture of Excellence and Fun

At Blithequark, we pride ourselves on being different from the competition. We strive to "wow" everyone we interact with, whether it's through a phone call, online chat, or in-person encounter. Our office is a vibrant, team-oriented space filled with friendly people who work hard and play hard. We believe in fostering a culture of creativity, innovation, and growth, where every team member has the opportunity to shine. As a Customer Care Agent, you'll be part of a team that's dedicated to delivering outstanding customer experiences and driving business success.

Job Summary: Customer Care Agent - Phone, Online Chat, and Email Support

We're seeking highly motivated and adventurous Customer Care Agents to join our team. As a full-time Customer Care Agent, you'll work with our customers over the phone, on live chat, and through email, providing top-notch support and creating raving fans for Blithequark every day. This is a unique opportunity to work in a fast-paced environment, think outside the box, and come up with innovative solutions to complex problems.

Key Responsibilities:

• Provide exceptional customer service through phone, online chat, and email support, responding to customer inquiries and resolving issues in a timely and professional manner.
• Work independently to solve unique problems and think creatively to come up with new ideas that benefit the company.
• Collaborate with the customer care team to share knowledge, best practices, and feedback to continuously improve customer experiences.
• Meet and exceed sales targets, promoting Blithequark's products and services to customers.
• Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate and informed support to customers.
• Participate in ongoing training and development opportunities to enhance skills and knowledge.

Essential Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1-2 years of customer service experience, preferably in a call center or online support environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
• Strong problem-solving and analytical skills, with the ability to think creatively and outside the box.
• Ability to work independently and as part of a team, with a positive and proactive attitude.
• Proficient in Microsoft Office and Google Suite, with experience with customer relationship management (CRM) software.

Preferred Qualifications:

• Experience in the lighting industry or a related field.
• Knowledge of customer service software and technology, such as live chat and email support tools.
• Certification in customer service or a related field, such as ICSS or HDI.
• Bilingual or multilingual candidates are encouraged to apply.

What We Offer: Competitive Compensation and Benefits

At Blithequark, we believe in rewarding our team members for their hard work and dedication. As a Customer Care Agent, you'll enjoy:

• Competitive hourly rate of $16.00, with a $1/hour increase after 60-day provisional period.
• Quarterly bonuses and commissions on product sales.
• 2 weeks of paid time off per year (3 weeks after 2 years).
• 5 paid sick days.
• Paid holidays.
• Comprehensive health, dental, vision, and life insurance.
• Retirement plan with employer match.

Work Environment and Flexibility

At Blithequark, we understand that everyone has different needs and preferences when it comes to work environment. That's why we offer:

• Hybrid and remote work opportunities for qualified candidates.
• Option to work from our Selinsgrove office, from home, or a combination of both.
• All equipment provided, with the requirement of a secure and quiet work environment with a strong internet connection.

Career Growth and Learning Opportunities

At Blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Care Agent, you'll have access to:

• Ongoing training and development opportunities.
• Career advancement opportunities within the company.
• Mentorship and coaching from experienced team leaders and mentors.

Why Join Blithequark?

If you're looking for a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a real difference in the lives of our customers, then Blithequark is the perfect fit for you. As a leader in the lighting industry, we're committed to delivering exceptional customer experiences and driving business success. Join our team today and become part of a culture that values innovation, creativity, and customer delight.

How to Apply

If you're excited about the opportunity to join our team as a Customer Care Agent, please submit your application through our website. We can't wait to hear from you and discuss how you can contribute to our mission of delivering exceptional customer experiences and driving business success at Blithequark.