Certified Medical Assistant - Remote Patient Refill Support Specialist - $17/hour - Immediate Start

Join the Carenet Health Team as a Certified Medical Assistant - Remote Patient Refill Support Specialist

Carenet Health is a pioneering healthcare company that has been delivering exceptional patient experiences for over 30 years. We interact with 1 in 3 Americans every day, providing positive healthcare experiences and improving outcomes. Our mission is to make healthcare better for all, and we're looking for a Certified Medical Assistant to join our team as a Remote Patient Refill Support Specialist. If you're passionate about healthcare, patient-focused, and enjoy interacting with patients and healthcare professionals, then this is the perfect opportunity for you.

About Carenet Health

For more than 30 years, Carenet Health has been at the forefront of healthcare innovation, delivering experiences that touch all points across the healthcare consumer journey. Our commitment to integrating human touch with data-driven technology has enabled us to provide best-in-class clinical expertise and personalized solutions. We're dedicated to fostering a culture of collaboration, creativity, and innovation, empowering our team members to grow and thrive.

Job Summary

We're seeking a certified Medical Assistant to work remotely as a Patient Refill Support Specialist. As a key member of our team, you'll be responsible for receiving and responding to prescription refill requests, verifying the validity and accuracy of requests, preparing and dispensing prescription refills, and providing exceptional customer service to internal and external stakeholders. If you're a motivated and compassionate individual with excellent communication skills, we want to hear from you!

Key Responsibilities

• Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter.
• Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines.
• Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures.
• Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information.
• Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends.
• Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing.
• Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs.
• Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes.

Requirements and Qualifications

Essential Qualifications:

• High school graduate or GED equivalent.
• Certification as a Medical Assistant by the American Association of Medical Assistants or as a Registered Medical Assistant by the American Medical Technologists.
• At least 1 year of experience working as a Medical Assistant in a clinical or medical office environment.
• Knowledge of medical terminology and medications.
• Strong computer experience, including data entry, screen navigation, and keyboarding, with experience working in an Electronic Medical Record or Electronic Health Records.
• Experience with Microsoft Outlook (email) and Word.
• Excellent customer service skills.
• Ability to adhere to daily schedules and duties.
• Excellent oral and written communication skills.
• Excellent demonstration of caring and compassion.

Preferred Qualifications:

• Previous experience working in a remote or work-from-home environment.
• Familiarity with healthcare regulations and compliance guidelines.
• Experience with data analysis and reporting.

Skills and Competencies

To succeed in this role, you'll need to possess excellent communication and customer service skills, with the ability to interact with patients, healthcare professionals, and internal stakeholders. You'll also need to be highly organized, with strong attention to detail and the ability to prioritize tasks effectively. Additionally, you'll need to be proficient in medical terminology and have experience working with Electronic Medical Records or Electronic Health Records.

Career Growth Opportunities and Learning Benefits

At Carenet Health, we're committed to empowering the growth and development of our team members. We offer a range of learning benefits, including:

• Comprehensive training programs.
• Career development opportunities.
• Mentorship and coaching.
• Flexible spending accounts (FSAs).
• Employee wellness programs.

Work Environment and Company Culture

We pride ourselves on fostering a culture of collaboration, creativity, and innovation. Our team members are empowered to grow and thrive, with opportunities for professional development and career advancement. We offer a flexible and supportive work environment, with a focus on work-life balance and employee well-being.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $17.00 per hour.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (PTO) and holidays.
• Flexible spending accounts (FSAs).
• Employee wellness programs.

How to Apply

If you're a motivated and compassionate individual with a passion for healthcare, we want to hear from you! Please submit your application directly through our official career portal. We're excited to welcome new team members and look forward to hearing from you.

Equal Opportunity Employer

Carenet Health is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to providing opportunities for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Note

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.