Experienced Technical Services Supervisor for Overnight Shift (Remote) - Leadership Opportunity in Technology Solutions and Services

Introduction to Workwarp and Our Mission

At Workwarp, we are pioneers in the technology solutions and services industry, dedicated to delivering cutting-edge support to our diverse client base, including renowned companies like Apple, Google, Microsoft, and Linux. Our commitment to excellence has earned us a reputation as a trusted partner for businesses seeking innovative and reliable technology solutions. We are now seeking an experienced Technical Services Supervisor to join our team, overseeing our overnight operations and ensuring the highest level of service delivery to our clients.

Why Join Our Team?

By joining Workwarp, you will become part of a dynamic and supportive work environment that fosters collaboration, career growth, and innovation. Our comprehensive benefits package includes a competitive salary of up to $100,000, opportunities for professional advancement, and the chance to work with the latest technology solutions. As a Technical Services Supervisor, you will play a pivotal role in shaping our service delivery, mentoring our team of Systems Engineers, and contributing to the satisfaction of our valued clients.

Key Responsibilities

• Supervise and lead a team of Systems Engineers during overnight shifts, ensuring seamless 24/7/365 service desk operations.
• Establish and maintain positive, effective communication with your team, leadership, and engineers to promote a collaborative work environment.
• Monitor and evaluate the team's performance against set goals and objectives, providing coaching and actionable feedback to enhance individual and team growth.
• Develop and implement strategies to enhance and achieve Service Level Agreements (SLAs) for all ticketing, ensuring the highest level of client satisfaction.
• Offer guidance, support, and resources to team members to facilitate their professional development and address any challenges they may face.

Essential Qualifications

To be considered for this role, you must have:

• At least 5 years of experience in a supervisory role within an MSP, service desk, or corporate IT environment, with direct reports.
• A minimum of 5 years of systems engineering experience in an MSP capacity, demonstrating a deep understanding of technology solutions and services.
• Experience working 2nd and 3rd shift schedules, with the ability to adapt to our overnight shift requirements.
• Familiarity with ConnectWise Automate or similar RMM solutions, showcasing your proficiency in managing and automating IT services.
• ITIL Certification is preferred, or equivalent experience in MSP leadership, highlighting your knowledge of IT service management best practices.

Preferred Qualifications

To stand out as a candidate, you should possess:

• Incident Management Experience, demonstrating your ability to handle critical situations effectively and efficiently.
• The ability to multitask and adapt to new platforms and skills, showcasing your flexibility and eagerness to learn and grow.
• Proficiency in a range of operating systems and applications, including Mac OS, Google (G-Suite), Windows, Office 365, Intune, and JAMF.
• Technical Certifications from reputable vendors such as Microsoft, Cisco, VMware, JAMF, SonicWALL, Fortinet, or CompTIA, highlighting your expertise in specific technologies.

Career Growth and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. As a Technical Services Supervisor, you will have access to a range of training and development opportunities, including workshops, webinars, and conferences. Our mentorship program will pair you with experienced professionals who can offer guidance and support as you navigate your career path. We believe in promoting from within, and this role offers a clear trajectory for advancement within our organization.

Work Environment and Company Culture

Our remote work environment is designed to foster collaboration, innovation, and productivity. We prioritize open communication, transparency, and trust, ensuring that every team member feels valued and supported. Our company culture is built on the principles of respect, empathy, and inclusivity, and we strive to create a workplace where everyone can thrive. As a Technical Services Supervisor, you will be an integral part of our team, contributing to the development of our culture and values.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes a competitive salary, benefits, and perks. Our benefits package is designed to support the well-being and financial security of our employees, with features such as health insurance, retirement plans, and paid time off. We also offer a range of perks, including access to the latest technology, professional development opportunities, and recognition programs to reward outstanding performance.

Conclusion

If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Technical Services Supervisor at Workwarp, you will have the chance to lead a talented team, contribute to the growth and success of our organization, and develop your skills and expertise in a dynamic and supportive environment. Don't miss this opportunity to join our team and take your career to the next level. Apply now and become part of our journey to deliver exceptional technology solutions and services to our clients.

Apply today and embark on a rewarding career path with Workwarp!